LYNN ANDISI ZWERE
CUSTOMER CARE REPRESENTATIVE
Nairobi,Kenya
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Postal Corporation of Kenya
Nairobi, Kenya
12.2003 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
BBA - Procurement And Supply Chain Management
Mount Kenya University
Thika, Kenya 01.2014 - 12.2016
Skills
Complaint resolution
undefinedAdditional Information
References:
1. Christine Mwarenge - Manager Customer Service
Postal Corporation of Kenya
P.o Box 34567 - 00100 Nairobi,Kenya
Tel: +254 722 784 969
2. Joseph Alumasa - Manager ICT
Youth Enterprise Fund
P. o Box 48610-00100 Nairobi,Kenya
Tel: +254 722 761 908
3. Peter Wanyeki - Assistant Manager Operations
Postal Corporation of Kenya
P.o Box 34567 - 00100 Nairobi,Kenya
Tel: +254 722 458 192
Timeline
BBA - Procurement And Supply Chain Management
Mount Kenya University
01.2014 - 12.2016
Customer Service Representative
Postal Corporation of Kenya
12.2003 - Current
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