Travel and Aviation – Interest in the airline industry and global travel trends
Lynn Mwangi
CUSTOMER SERVICE AND SALES
Nairobi, Nairobi Province,30
Summary
Dynamic sales professional with a proven track record at Call Centre International Kenya, recognized for exceptional customer service and sales leadership. Skilled in negotiation and active listening, I excelled in boosting sales performance and training teams, enhancing customer satisfaction and retention through tailored solutions and strategic upselling.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Sales Representative
Call Centre International Kenya
09.2022 - Current
- Best Sales Representative award recipient (cash & gifts) for outstanding performance.
- Subject Matter Expert (SME) at JetBlue, handling supervisor-level escalations and training new hires.
- Managed customer inquiries, complaints, and escalations at CCI Kenya, ensuring high service standards.
- Trained and mentored new employees, improving job readiness and performance.
- Boosted sales and customer satisfaction by providing tailored solutions and promoting services.
SALES MANAGER
HOME AND BEYOND AT CARREFOUR KENYA
04.2021 - 06.2022
Responsibilities & Tasks:
- Managed sales of travel essentials (bags, accessories, etc.) and home products.
- Led a team of sales associates, ensuring target achievement and excellent customer service.
- Promoted and boosted cinema ticket sales, increasing overall revenue.
- Provided product recommendations, enhancing customer shopping experiences.
Accomplishments:
- Increased sales performance through strategic upselling and promotions.
- Trained and mentored staff, improving team efficiency and customer engagement.
- Recognized for outstanding sales leadership and customer service excellence.
Education
Information And Communication Technology
Cambridge Institute
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
Senior Chief Koinange Girls High School
Kiambu 04.2001 -
Skills
Sales and negotiation
Product knowledge
Active listening
Call center experience
Business growth and retention
Interests
Problem-Solving and Critical Thinking – Enjoy finding solutions to challenges in customer service and sales
Public Speaking and Communication – Strong interest in engaging with people and enhancing persuasive skills
References
Brain Mwangi, Call Center International Trainer
brianmwangi091@gmail.com
0722600500
Timeline
Customer Service Sales Representative
Call Centre International Kenya
09.2022 - Current
SALES MANAGER
HOME AND BEYOND AT CARREFOUR KENYA
04.2021 - 06.2022
Information And Communication Technology
Cambridge Institute
04.2001 -
High School Diploma -
Senior Chief Koinange Girls High School
04.2001 -
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