Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

LYNETTE GITHUI

Nairobi

Summary

Driven and dependable insurance professional with a strong background in medical insurance and client support. Quick to adapt, work independently, and build lasting rapport with stakeholders. Focused on delivering satisfaction and contributing to business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Associate - Medical, Life, Travel

I&M BANCASSURANCE
NAIROBI
07.2024 - Current
  • Processed a wide range of health and medical insurance claims, ensuring timely and accurate submissions, follow-ups, and dispute resolution in compliance with company and regulatory standards.
  • Quoted, pitched, and successfully closed new individual and group insurance accounts by tailoring coverage options to client needs, presenting competitive benefits, and negotiating terms.
  • Provided expert advice to clients on suitable insurance products, guided policy selection based on risk and benefit analysis, and conducted policy reviews to ensure ongoing relevance.
  • Collaborated with underwriting and risk assessment teams to evaluate applications, finalize renewals, and issue endorsements; supported internal audits and policy adjustments as needed.
  • Maintained comprehensive client records and documentation, managed billing and account updates, and handled premium collections, refunds, and adjustments with a focus on accuracy and customer satisfaction.
  • Served as a key point of contact for claims inquiries and client support, participated in stakeholder meetings and industry events, and upheld strong understanding of medical terminology to aid claim and policy analysis.

Medical Underwriter & Relationship Manager

GA INSURANCE LIMITED
07.2021 - 04.2024
  • Managed over 215 corporate and individual clients with annual premiums exceeding Kes. 550,000,000, including U.S. Embassy Group.
  • Provided direct assistance through multiple channels, including weekly help desk at U.S. Embassy.
  • Delivered tailored insurance quotations and participated in tendering for new and existing business.
  • Assessed risks to ensure appropriate rating and endorsement while onboarding new members.
  • Achieved renewal capture rate exceeding 90% and monitored outpatient funds effectively.
  • Managed broker relationships and implemented credit control measures.

Claims Analyst

GA INSURANCE LIMITED
11.2020 - 06.2021
  • Reviewed and processed medical claims, ensuring accuracy and compliance with regulations.
  • Monitored claims to prevent fraud and waste during processing phases.
  • Liaised with medical providers to effectively resolve disputed claims.

Account Manager

BRAND FARMER
03.2019 - 08.2019
  • Managing accounts for all trials, clients, and partnerships, and ensuring 100% adherence to contracts.
  • Generating and submitting new business development opportunities for approval and implementation and following up on leads and requested deliverables from clients.

Marketing Associate

REELANALYTICS
09.2015 - 10.2016
  • Planning, developing, and implementing effective marketing communication campaigns for conferences and exhibitions.
  • Monitoring ongoing campaign spends against the budget, and keeping accurate records, and highlighting where variances occur.
  • Responsible for increasing client base by 10% and ad-hoc sales of over Ksh. 500,000/-

Education

Bachelor of Arts - Psychology

UNITED STATES INTERNATIONAL UNIVERSITY
01.2015

Skills

  • Communication
  • Problem solving
  • Negotiation
  • Risk assessment
  • Data analysis
  • Account management
  • Claims management
  • Customer service

References

  • Lucy Githini | Director – First Mediserve Insurance Agency | 0722 84607
  • Joan Kuria | Business Development Manager – GA Insurance | 0725 071683
  • Eric Rugo | Director Risk Solutions – Minet Kenya | 0722 300485

Certification

  • Certificate of Proficiency (COP)

Timeline

Insurance Associate - Medical, Life, Travel

I&M BANCASSURANCE
07.2024 - Current

Medical Underwriter & Relationship Manager

GA INSURANCE LIMITED
07.2021 - 04.2024

Claims Analyst

GA INSURANCE LIMITED
11.2020 - 06.2021

Account Manager

BRAND FARMER
03.2019 - 08.2019

Marketing Associate

REELANALYTICS
09.2015 - 10.2016

Bachelor of Arts - Psychology

UNITED STATES INTERNATIONAL UNIVERSITY

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LYNETTE GITHUI