Lydia Wanjiru Juliet
Hospitality Professional
Nairobi ,Nairobi
Summary
A young and passionate individual within the hospitality industry, who enjoys interacting with guests at a personal level in order to ensure their needs are met efficiently and is able to coordinate a team to produce results desired by the organization while providing exceptional customer service. An individual who is able to work well under pressure and in a fast paced environment under minimal supervision. Effectively communicates both verbally and in writing.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Lead Hostess
KOFISI Africa
Nairobi , Nairobi
06.2022 - Current
- Executing events going on within different centers ranging from meeting rooms, cocktail events and private dinners
- Planning out the weekly duty timetable for the F&B team
- Assisting the banqueting manager in planning of the ongoing events with regards to equipment and manpower needed
- Assisting the F&B Manager in training the team on the SOPs used during service
- Leading fellow hosts in providing members with memorable experiences while they are at the bistro
- Serving and ensuring members needs are met on time
- Checking in with members with regards to their experience and getting feedback on how their stay and meal was
- Informing the F&B Manager of any complaints regarding service, food or drinks.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Manager
Little Garden Bistro
01.2021 - 04.2022
- Assisting the manager in developing SOPs for the new restaurant which are still in place
- Creating lasting relationships with reputable suppliers
- Being a point of contact for guests in case of any inquiries, comments or complaints
- Leading a team of seven service personnel in creating a homely environment with great customer service
- Handling any bookings for birthdays, meetings or weddings with guests and ensuring that as a team we are able to deliver on their needs
- Ensuring that there is ample stock in both the production and bar areas of the restaurant by having a reorder level set in place
- Developed schedules and policies for the hotel team.
Attachment
Sarova woodlands Hotel
08.2019 - 10.2019
- I underwent training in the following departments:
- Production department (in the areas of saucier, etremetier, Indian dishes and pastry and bakery)
- Stores department
- Housekeeping department in the areas of (public area, rooms division and laundry)
- The front office department which includes (concierge, guest relations and front desk operations)
- While in the front office department I became highly conversant with the Opera System of hospitality management
- I was also able to learn how to be an effective listener especially towards guests
- I was recognized by the front office team as being the best trainee at the time
- My time here has taught me how to deal with different types of clients and to always put the needs of the guests first no matter the situation
- Trainings done
- Excel training
- Security training
- How to increase revenue and marketing training.
Eagle Palace Hotel
06.2019 - 08.2019
- During my time here I was able to learn the ins and outs of the industry and integral skills needed to succeed within the industry and gained knowledge in the following departments:
- Housekeeping and laundry department
- Service and banqueting department
- Production department (both the hot kitchen and the pastry department)
- While at the hotel I underwent my training under the supervision of industry professionals who imparted me with leadership and communication skills.
Education
Kenya Certificate Of Secondary Education - Secondary Education
Nembu Girls High School
Nairobi 01.2013 - 12.2016
Master of science - Hospitality Management
Kenyatta University
Thika 01.2023 - Current
Degree - Hospitality and Tourism Management
Kabarak University
01.2017 - 04.2020
First Aid Certification- Kenya - undefined
Red Cross Society
Certificate in computer stage 1 - undefined
Mwangaza Collage
Kenya Certificate Of Primary Education - Primary Education
St. Hannah’s Preparatory School
Nairobi 01.2005 - 12.2012
Skills
Interactive communication skills
undefinedCertification
[Foward program] Training - [6 months] by the Mckinsley foundation
Timeline
Master of science - Hospitality Management
Kenyatta University
01.2023 - Current
Lead Hostess
KOFISI Africa
06.2022 - Current
Assistant Manager
Little Garden Bistro
01.2021 - 04.2022
Attachment
Sarova woodlands Hotel
08.2019 - 10.2019
Eagle Palace Hotel
06.2019 - 08.2019
Degree - Hospitality and Tourism Management
Kabarak University
01.2017 - 04.2020
Kenya Certificate Of Secondary Education - Secondary Education
Nembu Girls High School
01.2013 - 12.2016
Kenya Certificate Of Primary Education - Primary Education
St. Hannah’s Preparatory School
01.2005 - 12.2012
First Aid Certification- Kenya - undefined
Red Cross Society
Certificate in computer stage 1 - undefined
Mwangaza Collage
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