Experienced in reviewing KYC documents. Effective at checking and verifying customer documents, monitoring transactions and carrying out timely investigations. Talented in training employees, solving complex problems and making sound decisions. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy.
- KYC verifications.
- Transaction monitoring.
- Investigations.
- Customer follow ups.
- Training of new colleagues.
- Dispute Management.
• KYC Verification
• Dispute management
• Transaction monitoring
• Communicating with clients
· Managing the branches' staff and resources
· Setting and attaining quarterly sales goals
· Overseeing customer service.
• Onboarding new clients and handling transactions for customers
• Communicating with clients
• Balancing numbers at the end of the business day.
• Managed high value transactions while ensuring accurate processing for customers.