Experienced in reviewing KYC documents. Effective at checking and verifying customer documents, monitoring transactions and carrying out timely investigations. Talented in training employees, solving complex problems and making sound decisions. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy.
- KYC verifications.
- Transaction monitoring.
- Investigations.
- Customer follow ups.
- Training of new colleagues.
- Dispute Management.
• KYC Verification
• Dispute management
• Transaction monitoring
• Communicating with clients
· Managing the branches' staff and resources
· Setting and attaining quarterly sales goals
· Overseeing customer service.
• Onboarding new clients and handling transactions for customers
• Communicating with clients
• Balancing numbers at the end of the business day.
• Managed high value transactions while ensuring accurate processing for customers.
Excellent communication skills and detail oriented
Person of Integrity with a good knowledge of current affairs
Self-motivated team player and exceptional leadership skills
Innovative and proactive
Fast learner and decision-maker
Risk management
Excellent critical thinking and problem-solving skills
Innovative and proactive