Lydiah Precious Mushilah
Customer Service Representative
Kakamega, Kakamega District
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level opportunity as a Customer Service Representative. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and achieve company goals.
Overview
6
6
years of professional experience
Work History
Aventus LLC
Charleston, SC
01.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
Customer Service Representative
Majorel-Kenya
02.2022 - 01.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
Inbound Call Center Representative
Technobrain BPO- American Collection Inc
05.2018 - 01.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Developed and updated databases to handle customer data.
- Resolved complaints to satisfy customers and encourage future transactions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Education
Bachelor Degree in Economics And Finance - Economics And Finance
Kenyatta University
Economics 05.2001 -
High School Diploma -
Butere Girls High School
Western Kenya 05.2001 -
Skills
Verbal Communication
Quality Assurance
Flexible and Adaptable
Clerical Support
Excellent Communication
Organizational Skills
Remote Office Availability
Multitasking Abilities
REFEREES
1. Deogratius Ogonda
Team Leader- Majorel Kenya
Email: ogonda.deo@yahoo.com
Cell: +254 720031404
2. Yvonne Linda Muchanga
Team Leader-Technobrain BPO
Email: yvonnelinda99@gmail.com
Cell: +254 700224988
3. Dunstorne Ulwodi Wafula
Senior Economic Policy Analyst
The National Treasury
P.O Box 30007-00100
Email: ulwodidan@gmail.com
Cell: 0721385598
Timeline
Aventus LLC
Charleston, SC
01.2023 - Current
Customer Service Representative
Majorel-Kenya
02.2022 - 01.2023
Inbound Call Center Representative
Technobrain BPO- American Collection Inc
05.2018 - 01.2022
Bachelor Degree in Economics And Finance - Economics And Finance
Kenyatta University
05.2001 -
High School Diploma -
Butere Girls High School
05.2001 -