LYDIAH OPADO
Sales Account Manager
Nairobi,30
Summary
Dynamic Sales Account Manager with a proven track record at Merge Systems, driving revenue growth through strategic B2B sales and exceptional relationship management. Skilled in optimizing sales pipelines and enhancing client satisfaction, I leverage effective communication and CRM expertise to secure long-term partnerships and achieve business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Merge Systems
Nairobi
01.2024 - 01.2025
- Manage a portfolio of key accounts, ensuring high levels of client satisfaction and fostering long-term loyalty.
- Develop and execute targeted sales strategies to identify and secure new business opportunities.
- Negotiate contracts and pricing structures to achieve profitable and mutually beneficial outcomes.
- Collaborate with technical and marketing teams to ensure solutions are aligned with client needs and market demands.
Key Account Manager
Sidai Concrete Limited
Nairobi
01.2023 - 01.2024
- Cultivated and maintained strong relationships with a diverse B2B client base, including architects, contractors, and developers, boosting client retention by 15%.
- Drove significant revenue growth by optimizing pipeline management and negotiating high-value contracts.
- Led cross-functional team initiatives to enhance product delivery and overall customer value.
- Represented the company at industry expos, increasing brand awareness and generating qualified leads.
Business Development Executive
Rhombus Concrete
Nairobi
01.2022 - 01.2023
- Identified, targeted, and onboarded new B2B clients, successfully expanding the customer base by 30%.
- Negotiated and finalized sales deals, ensuring profitable terms and establishing foundations for long-term partnerships.
- Conducted thorough pre- and post-sales follow-ups to ensure high customer satisfaction and encourage repeat business.
Digital Marketer
Ivan College
Nairobi
01.2020 - 01.2022
- Developed and optimized digital marketing campaigns across multiple platforms, increasing customer engagement by 25%.
- Created compelling promotional materials that effectively drove lead generation and enhanced brand awareness.
Education
Bachelor's degree - Computer Science
Egerton University
Nakuru, Kenya01.2017
Skills
- Effective communication
- Performance analysis
- Relationship management
- Collaborative teamwork
- Organizational skills
- Market expansion
- Sales pipeline oversight
- Revenue enhancement
- B2B sales strategy
- Customer acquisition
- Google Workspace expertise
- Microsoft Office Suite proficiency
- Canva design skills
- Basic video editing proficiency
- Email and calendar coordination
- Data entry accuracy
- Online research skills
- Social media management
- CRM knowledge
Certification
- 2024, ICT AUTHORITY, Cybersecurity fundamentals and Awareness Training
- 2024, ASANA, Workflow Specialist Certification
- 2024, ALX Program, Virtual Assistance Certification
Timeline
Sales Account Manager
Merge Systems
01.2024 - 01.2025
Key Account Manager
Sidai Concrete Limited
01.2023 - 01.2024
Business Development Executive
Rhombus Concrete
01.2022 - 01.2023
Digital Marketer
Ivan College
01.2020 - 01.2022
Bachelor's degree - Computer Science
Egerton University