Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

LYDIAH NGOIRI

Mombasa, Coast ,Kenya

Summary

Dynamic business owner with 3+ years of experience excelling in client engagement and team collaboration. Skilled in developing marketing strategies that drive sales and enhance client satisfaction. Recognized for attention to detail and a commitment to continuous improvement in service delivery.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification

Work History

Business Owner/ Operator

Self Employed
Mombasa, Kenya
09.2025 - Current
  • Develop marketing strategies to increase customer engagement and sales.
  • Handle financial transactions and maintained accurate bookkeeping records.
  • Provide exceptional customer service to enhance client satisfaction.

Beauty Therapist

Vera Beauty Institute
Mombasa , Kenya
01.2024 - 03.2025
  • Maintained cleanliness and organization of treatment rooms and tools.
  • Collaborated with team members to enhance service delivery and client experience.
  • Assisted clients with makeup application for special events and daily wear.

Front Office Team Leader

Diani Yatch Club
Mombasa, Kenya
09.2022 - 06.2023
  • Drove sales and maximized revenue by up selling rooms and amenities.

Waitress

Dampark 3 star Hotel
Mombasa, Kenya
02.2022 - 07.2022
  • Provided excellent customer service in a busy hotel dining environment.
  • Maintained cleanliness and organization of dining areas throughout shifts.

Flight Dispatcher

Bushair Safaris
Wilson, Nairobi , Kenya
01.2021 - 01.2022
  • Promoted a culture of continuous improvement by practicing in regular training sessions and staying current on industry best practices.

Education

Certificate Of Completion - Beauty Therapy

Vera Beauty Institute
01.2024 - 08.2025

Proficiency Certificate - Beauty Therapy

Mathias Mulumba Institute
05.2025 - 08.2025

Certificate Of Completion - Flight Dispatch

Capital Connect Aviation
06.2017 - 10.2018

Kenya National Certificate
Nairobi, Mt.Kenya, Kenya

Skills

  • Attention to detail
  • Team collaboration
  • Driven and determined
  • Customer service

Languages

English
First Language
German
Beginner (A1)
A1
Spanish
Elementary (A2)
A2
Swahili
Proficient (C2)
C2

Certification

  • Beauty Therapy Completion Certificate
  • Proficiency Computer Litracy Certificate
  • Driving License
  • Flight Dispatch Certificate

Accomplishments

  • Beauty Therapy Award for Distinction
  • Diani Yatch for great team leader

Affiliations

  • Team Sports
  • Travelling
  • Learning Skill
  • Volunteering

References

References available upon request.

Timeline

Business Owner/ Operator

Self Employed
09.2025 - Current

Proficiency Certificate - Beauty Therapy

Mathias Mulumba Institute
05.2025 - 08.2025

Beauty Therapist

Vera Beauty Institute
01.2024 - 03.2025

Certificate Of Completion - Beauty Therapy

Vera Beauty Institute
01.2024 - 08.2025

Front Office Team Leader

Diani Yatch Club
09.2022 - 06.2023

Waitress

Dampark 3 star Hotel
02.2022 - 07.2022

Flight Dispatcher

Bushair Safaris
01.2021 - 01.2022

Certificate Of Completion - Flight Dispatch

Capital Connect Aviation
06.2017 - 10.2018

Kenya National Certificate
LYDIAH NGOIRI