Lydiah Maingi

With over two years of experience at Kenya Airways, I developed a deep understanding of customer service, ticketing and communication across different platforms. From handling calls, emails, WhatsApp chats to assisting with complex ticketing issues, I honed the ability to provide seamless support and ensure a smooth customer experience from booking to boarding. I thrive in fast-paced environments where problem-solving, empathy and efficiency are key. My passion for customer engagement and attention to detail have allowed me to build strong connections while ensuring operational excellence. I'm always eager to grow and adapt and contribute to teams that prioritize service excellence.