LYDIAH LYNNE NGENDO
Nairobi
Summary
Experienced software engineer with a proven track record in driving customer retention and operational efficiency through innovative software solutions. Skilled in Java, Python, Kubernetes deployment, and leading cross-functional teams. Successfully led projects that enhanced system reliability and user engagement, utilizing data-driven strategies to meet and exceed business objectives.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Core Billing Engineer
Safaricom PLC
Nairobi
01.2021 - Current
- Led the development of a desktop application, automating the database testing process, and boosting efficiency significantly.
- Participated in the product development life cycle, configuring new products and services, and ensuring quality and accuracy in all customer-related issues.
- Executed System Integration Tests (SITs) and supported User Acceptance Tests (UATs) for new products and services, contributing to the evolution of the Converged Charging platform.
- Integrated systems with Northbound and Southbound interfacing network elements, including CRM, ERP, GSM core network, and SMSC, while automating processes and documenting system flows.
Senior Software Engineer
Computer Revolution Africa
Nairobi
01.2019 - 01.2021
- Leveraged SQL for in-depth analysis of over 1 million data points, driving a 15% uplift in customer retention
- Led a team of 4 in developing automated data reports using Python, reducing report generation time by 20% and enhancing team productivity for a client
- Spearheaded a data cleansing initiative, improving data accuracy by 25%, which directly influenced strategic decision-making and increased operational efficiency for a client
- Developed a power app application that was used by visitors to login into a client's premise
Mobile Developer
Data Integrated Limited
Nairobi
01.2017 - 01.2019
- Enhanced application performance and reliability through strategic code optimization, reducing crash rates noticeably.
- Collaborated closely with the UI/UX design team to create intuitive interfaces that improved customer satisfaction ratings by 15%
- Participated in code reviews and debugging sessions, improving code quality and reducing bugs by 10%
- Developed and maintained high-quality mobile applications for transportation payment platforms leading to a 25% increase in user engagement
Education
Bachelor of Business and Information Technology -
Jomo Kenyatta University of Agriculture and Technology
Juja, Kenya01.2011
Skills
- Java
- C
- Python
- MySQL
- Kotlin
- Linux
- Kubernetes
- Git version control
- Data lake management
- Data migration
- Amazon web services
Certification
- Power BI Data Analyst, Microsoft, https://www.credly.com/badges/974311f5-4e9b-4804-815d-decbf1c5c20d/linked_in_profile
- Azure Developer Associate, Microsoft, https://www.credly.com/badges/64d68c6d-b139-4ba2-bfd0-258121d504c9/linked_in_profile, 08/01/23
Accomplishments
- 30% improved query efficiency by upgrading the oracle databases that held information of 43 million users
- One Million Farmers Platform implementation developed a platform which helped customer to identify Kenya's most promising agri-tech innovations to bring one million Kenyan farmers onto an impactful digital platform over coming years.
Volunteer Experience
Mentor, Safaricom Women In Tech, 01/01/23, Participated as a mentor in the Safaricom Women in Technology program, specifically serving as a mentor within the Technovation team for the Nairobi Region. Engaged in guiding and empowering young girls to explore opportunities in STEM fields, assisting them in competition and hackathon preparation processes.
Timeline
Core Billing Engineer
Safaricom PLC
01.2021 - Current
Senior Software Engineer
Computer Revolution Africa
01.2019 - 01.2021
Mobile Developer
Data Integrated Limited
01.2017 - 01.2019
Bachelor of Business and Information Technology -
Jomo Kenyatta University of Agriculture and Technology
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