Lydia Wanjiku Waweru
Head Waitress
Nairobi
Summary
Dynamic hospitality professional with over 8 years of experience in customer service and restaurant management. Proven track record in supervising dining operations and training staff to maintain high service standards at prestigious establishments like Nejoud Restaurant Management and Mövenpick Resort. Achievements include enhancing guest satisfaction through personalized service and efficient operations. Ready to leverage expertise in a challenging new role to drive excellence and foster loyalty within the hospitality industry.
Overview
9
9
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head waitress
Nejoud Restaurant Management
10.2024 - 11.2025
- Supervised daily food and beverage service operations to ensure high service standards
- Led, trained, and supported service staff in a fast-paced, multicultural environment
- Delivered excellent guest service and handled requests or complaints professionally
- Coordinated with kitchen and bar teams for smooth and efficient service
- Ensured compliance with hygiene, health, and safety regulations
Waitress and Hostess
Movenpick Resort and Spa Dead Sea
09.2022 - 10.2024
- Delivered exceptional table service while offering personalised guest care
- Maintained extensive menu knowledge to assist with recommendations and enhance upselling
- Processed payments accurately, ensuring smooth table turnover and guest satisfaction
- Anticipated guest needs and handled requests promptly, thereby promoting satisfaction
- Took food and beverage orders from the guest and coordinated effectively with the kitchen
Receptionist/Hostess
The Sarova Woodlands
06.2016 - 11.2021
- Greeted and assisted guests, managed reservations, and optimised table seating arrangements
- Ensured a seamless guest flow during peak hours through efficient coordination and communication
- Cultivated positive guest relationships, promoting loyalty through attentive and personalized care
- Ensured data entry for guests check ins and check outs was effectively done
- Assigned rooms to guests on OPERA
Lead Server
The Sarova Stanley
11.2020 - 08.2021
- Oversaw and supported service teams to uphold consistency and high quality
- Addressed guest feedback and resolved service issues with professionalism and expedience
- Trained junior staff on menu knowledge, service excellence, and proficient use of POS systems
Education
Kenya Certificate of Secondary Education - undefined
St Lukes Muthurwa Girls
Nairobi11.2015
Skills
Customer Service
Certification
FOOD AND SAFETY Nov 2024
References
- Fodie, Camara, +357 97 519218, Nejoud Restaurant Management, Kuwait City
- Tariq, Ghanim, tariq.ghanim@movenpick.com, +962 7 9820 0065, Movenpick Resort Dead Sea, Amman, Jordan
Interests
Traveling, Photography, Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head waitress
Nejoud Restaurant Management
10.2024 - 11.2025
Waitress and Hostess
Movenpick Resort and Spa Dead Sea
09.2022 - 10.2024
Lead Server
The Sarova Stanley
11.2020 - 08.2021
Receptionist/Hostess
The Sarova Woodlands
06.2016 - 11.2021
Kenya Certificate of Secondary Education - undefined
St Lukes Muthurwa Girls