Lydia Shikanda
Nairobi
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dependable Housekeeping Room Attendant with background in maintaining cleanliness and orderliness of hotel rooms, corridors, and service areas. Skilled in laundry operations, bed making, and replenishing supplies with emphasis on adherence to high standards of hospitality. Enhanced guest satisfaction through prompt response to requests and effective problem-solving. Possess strong organizational skills, ability to multitask and work well within team-focused environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
ruth kenyah
Nairobi
01.2024 - Current
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Communicated with maintenance team on damages to repair.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Responded promptly to requests from guests and other departments.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported damage or theft of hotel property to management.
Childcare Assistant Teacher
francois verbist
Dubai
02.2016 - 09.2020
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
- Implemented hands-on, play-based strategies for experiential learning.
- Prepared educational materials and resources that support curriculum objectives.
Receptionist Assistant
jackie oloo
Nairobi
05.2018 - 05.2019
- Organized filing system for easy retrieval of documents.
- Greeted customers, answered general questions and directed to appropriate locations.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
- Provided administrative support to the receptionist.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered incoming calls and routed to appropriate personnel.
- Responded to customer inquiries via phone or email promptly and courteously.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Handled confidential information with discretion and professionalism.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Education
Verified Certificate - ECD001: The Best Start in Life: Early Childhood Development for Sustainable Development
SDGAcademy
08.2022
Certificate of Participation - GOOD HOUSE KEEPING PRACTICE
Chrom Africa Training Center
Nairobi, Kenya04.2022
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Kenya National Examinations Council
Kenya11.2010
Certificate Course - Computer Packages
Neet Training College
Nairobi, KenyaSkills
- Washing windows
- Dusting furniture
- Ordering cleaning supplies
- Sorting and washing laundry
- Vacuuming and sweeping
- Cart management
- Customer service-focused
- Health and safety
Certification
- Certificate of Participation, Chrom Africa Training Center, 02/01/22, 04/30/22, For Participating in a short course on GOOD HOUSE KEEPING PRACTICE, NITA/TRN/875/08/2022000, John Donald Angira, M.D. ChromAfrica L.L.C
- Certificate Course in Computer Packages, Neet Training College, Has successfully completed a Certificate Course in Computer Packages covering the following (Practical & Theory): Introduction to Computers, Ms-Word, Ms-Windows, Ms-Excel, Ms-Access, Email & Internet, Ms-Powerpoint, Credit, NTC/178/2013, Alamay, Ministry of Education, Science and Technology, M.O.E.S.T. PC/793/03
- Verified Certificate, SDG Academy, 08/28/22, Successfully completed and received a passing grade in ECD001: The Best Start in Life: Early Childhood Development for Sustainable Development, 5175ae7e02bc45738db65bc6562, Courtney Sale Ross, Professor of Globalization and Education & University Professor, New York University
- Kenya Certificate of Secondary Education, Kenya National Examinations Council, 11/01/10, The candidate attained the grade shown in the subjects named below., Manyasi Lydia, 940138 November/December 2010, 08/12/10, Secretary, Kenya National Examinations Council
Timeline
Housekeeping Room Attendant
ruth kenyah
01.2024 - Current
Receptionist Assistant
jackie oloo
05.2018 - 05.2019
Childcare Assistant Teacher
francois verbist
02.2016 - 09.2020
Verified Certificate - ECD001: The Best Start in Life: Early Childhood Development for Sustainable Development
SDGAcademy
Certificate of Participation - GOOD HOUSE KEEPING PRACTICE
Chrom Africa Training Center
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Kenya National Examinations Council
Certificate Course - Computer Packages
Neet Training College
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