Lydia Omondi
Ugunja
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Youth Counselor
Royal Caribbean Cruises Ltd
Miami, United States Of America
05.2023 - Current
- Participating in embarkation procedures by disseminating information regarding the Adventure Ocean Program, Youth Evacuation Plan, and directing and escorting guests to staterooms.
- Determining the activities to initiate based on the ages and the needs of the children assigned to participate in the scheduled activity.
- Organizing and leading a variety of established age-appropriate activities.
- Acting as a role model for the youth with regard to leadership, friendliness, diplomacy, honesty, fair play, sportsmanship and open-mindedness.
- Exercising discretion and good judgment when interacting with the children.
- Attending meetings, training activities, courses and all other work-related activities as required
- Preparing a variety of reports and letters utilizing personal computer system and equipment
- Performing related duties as required.
- Constant awareness of the children’s whereabouts and their safety.
- Intervening when a conflict arises or when a child needs extra attention or assistance in order to enjoy the activities. Responds to any type of emergency.
Snack Attendant
Royal Caribbean Cruise Ltd
Miami
11.2022 - 07.2023
- Responsible for assisting with the set up and decoration of buffets, midnight snacks and replenishing the food and beverages in his/ her assigned station in the buffet line
- Took part in food and beverage stock transportation from the main storeroom of the cruise ship to the top-deck Buffet Restaurant
- Followed the cruse line guidelines regarding uniforms and personal hygiene and ensured that cleaning and sanitizing of assigned area is always up to the standards of the cruise line and according to the USPH and/or UKPH regulations
- Participate in courses, meetings and training programs in order to develop the necessary skills needed for promotion to superior level position
- Interacted with passengers and answered questions regarding the displayed food and beverages
Waitress
Sarova Imperial Hotel
Kisumu, Kenya
01.2018 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress Trainee
The Kisumu Hotel
Kisumu, Kenya
02.2016 - 03.2017
- Supported fellow trainees learning process sharing own experiences insights mentoring new hires.
- Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.
- Worked closely supervisors identify areas growth development participated additional workshops courses further hone skills.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Kenya Institute of Professional Studies
Nairobi, Kenya10.2020
High School Diploma -
Simenya Secondary School
Ugunja, Kenya11.2014
Skills
- Strong multitasking
- Team Collaboration
- Order Taking
- Cleanliness
- Hospitality service expertise
- Menu Recommendations
- Food Running
- Menu Memorization
Referees
Available upon request.
Timeline
Youth Counselor
Royal Caribbean Cruises Ltd
05.2023 - Current
Snack Attendant
Royal Caribbean Cruise Ltd
11.2022 - 07.2023
Waitress
Sarova Imperial Hotel
01.2018 - 04.2022
Waitress Trainee
The Kisumu Hotel
02.2016 - 03.2017
High School Diploma -
Kenya Institute of Professional Studies
High School Diploma -
Simenya Secondary School