LYDIA N. NALIAKA
HOSPITALITY PROFESSIONAL
NAIROBI
Summary
Organized Hospitality professional offering 8+ years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
11
11
years of professional experience
1
1
Language
Work History
WAITRESS
Carnival Cruise Ship
02.2024 - Current
- Collaborate with team members to ensure seamless guest experiences and resolve any issues promptly.
- Buss tables during busy periods to assist staff and quickly turn over tables.
- Collaborate with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collaborate closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Greet new customers, discussed specials, and took drink orders.
- Demonstrate extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Stock and maintain silverware, linens and condiments.
- Complete daily opening and closing checklists to maintain standards and ready dining rooms for service.
WAITRESS
RADISSON BLU HOTEL
10.2019 - 02.2020
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for all dinning restaurant with social relevancy and intentionality
Banquet Server
Villa Rosa Kempinski Hotel
11.2017 - 09.2019
- Collaborated closely with fellow servers to maintain smooth operations during high-volume events, resulting in satisfied clients and repeat business.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Ensured accurate billing for each event through meticulous record-keeping of orders placed during banquet functions.
- Anticipated guest needs proactively, promptly refilling beverages, clearing plates, and addressing concerns as they arose throughout events.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service
RECEPTIONIST
Associated Cargo Conveyor
02.2016 - 01.2017
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
CUSTOMER CARE
Acceler - Safaricom Project At J.K.I.A
08.2013 - 11.2014
- Monitored customer care goals and developed improvements.
- Implemented company policies and procedures for professional, cohesive customer care.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Consistently exceeded performance metrics, demonstrating commitment to outstanding customer care delivery.
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
Education
Kempinski Banqueting Certificate - Banqueting Techniques
Villa Rosa Kempinski Hotel Academy
Nairobi, Kenya03.2018
Computer Certificate -
Mabati Training Technical Institute
Nairobi, Kenya01.2010
Skills
Tableside Service,Analytical Thinking, Relationship Management,Reliability, Teamwork and Collaboration, Guest Relations Management, High-volume dining, Ordering Procedures
undefinedAccomplishments
- Participated in Chaîne des Rôtisseurs at Villa Rosa Kempinski Hotel - 2018 and 2019
Referees
- On request
Timeline
WAITRESS
Carnival Cruise Ship
02.2024 - Current
WAITRESS
RADISSON BLU HOTEL
10.2019 - 02.2020
Banquet Server
Villa Rosa Kempinski Hotel
11.2017 - 09.2019
RECEPTIONIST
Associated Cargo Conveyor
02.2016 - 01.2017
CUSTOMER CARE
Acceler - Safaricom Project At J.K.I.A
08.2013 - 11.2014
Kempinski Banqueting Certificate - Banqueting Techniques
Villa Rosa Kempinski Hotel Academy
Computer Certificate -
Mabati Training Technical Institute
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