Participating in chat work
LYDIA CHEBII
Computer Scientist
Kabarnet
Summary
Adept Computer Scientist and Customer Service Representative with a proven track record at Dafivo, blending technical acumen in software development and machine learning with exceptional customer service skills. Achieved sustainable business growth through scalable solutions and enhanced customer loyalty through empathetic engagement. Skilled in conducting comprehensive code reviews and resolving complex customer inquiries, ensuring high satisfaction and efficiency.
Professional computer scientist with strong foundation in algorithms, software development, and data analysis. Demonstrated ability to drive impactful solutions through collaborative team efforts and adapt to changing project requirements. Skilled in programming languages, cybersecurity, and artificial intelligence, with focus on delivering high-quality results. Known for reliability and flexibility in meeting organizational goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Computer Scientist
H&M
06.2021 - Current
- Investigated available resources to develop more useful project plans.
- Gathered requirements and developed project plans.
- Completed reviews of codes, requirements, and project plans.
- Performed tests of prototypes and final products.
- Designed scalable solutions to accommodate growing business needs, resulting in long-term sustainability.
- Developed machine learning models through training algorithms for improved pattern recognition and automation tasks.
- Conducted comprehensive code reviews to identify potential issues early on in development cycles, preventing costly delays later on.
Customer Service Representative
Dafivo
01.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Computer And Information Sciences
Chuka University
Chuka, Tharaka District, Kenya 04.2001 -
Skills
Software improvements
Interests
Exploring new social media platforms that deals with chat work
technology and digital skills
Knowledge of various social media platforms (e.g., Whatsapp, Facebook, Twitter, Instagram, Discord).
Familiarity with community guidelines and moderation tools within these platforms.
Ability to adapt to new and emerging technologies.
Timeline
Customer Service Representative
Dafivo
01.2022 - 09.2024
Computer Scientist
H&M
06.2021 - Current
Bachelor of Science - Computer And Information Sciences
Chuka University
04.2001 -
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