Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Lucy Night Okesa
It Officer
Nairobi
Summary
Overview
7
years of professional experience
7
years of post-secondary education
Work History
Java HouseNairobi
Waitress
08.2022 - Current
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
Fides KenyaEmbu
IT Officer
01.2016 - 12.2021
Job overview
- Installs and configure computer hardware operating systems and applications monitors and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment.
- Oversaw IT department operations and training.
Education
Certificate in information Communication Technology
01.2014 - 04.2016
University Overview
Kenya Certificate in Secondary Education
01.2006 - 04.2010
University Overview
Reading a book
Nature walks
Watching Movies
Road Trips
Music
Skills
Computer literacyundefined
Timeline
Waitress
Java House
08.2022 - Current
IT Officer
Fides Kenya
01.2016 - 12.2021
Certificate in information Communication Technology
01.2014 - 04.2016
Kenya Certificate in Secondary Education
01.2006 - 04.2010
Similar Profiles
Lusule Evan BarazaLusule Evan Baraza
Barista at Java HouseBarista at Java House
Bailey HansonBailey Hanson
Direct Sales Representative at Java HouseDirect Sales Representative at Java House
Makenzie MattinglyMakenzie Mattingly
Barista at Java HouseBarista at Java House