Summary
Overview
Work History
Education
Skills
Accomplishments
Publications
Timeline
Generic

Lucy Mugambi

BANKER/ADMINISTRATIVE ASSISTANT
Nairobi

Summary

Exceptionally organized and energized professional with proven ability to operate seamlessly in high-pressure, fast-paced settings. Demonstrates discretion and sensitivity to cultural diversity. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Offers keen attention to detail and strong decision-making skills to effectively manage multiple, concurrent tasks. Possesses a self-motivated work ethic for effective performance in both independent and team environments.

Overview

19
19
years of professional experience

Work History

ADMINISTRATIVE OFFICER | SENIOR OFFICER-DIGITAL OPERATIONS

EQUITY BANK (K) LTD
07.2007 - Current

· Create clear and compelling correspondence, including standard letters and memos, that adhere to the organization’s standards.

· Efficiently schedule and expertly organize meetings, missions, and events to maximize productivity and collaboration.

· Proactively respond to internal and external inquiries related to the assigned portfolio. When necessary, diligently capture detailed telephone messages and promptly direct them to the appropriate individuals to ensure efficient resolution.

· Effectively manage and coordinate time management and scheduling by thoroughly analyzing current priorities and forecasting future needs.

· Proactively identify potential changes that may impact schedules and closely monitor these developments.

· Ensure that all relevant information regarding any adjustments is communicated clearly and promptly to all stakeholders, facilitating smooth operations and alignment with collective goals.

· Efficiently manage and monitor assigned tasks, project milestones, and timelines using advanced office management technologies.

· Collaborate seamlessly with relevant team members while providing valuable assistance and insights on all project-related inquiries.

· Optimize task management and project tracking by leveraging cutting-edge office management technologies.

· Foster seamless collaboration with team members while offering critical support and insightful solutions for all project-related queries.

· Possess a strong understanding and skill set to implement a variety of effective work procedures, ensuring the timely processing and delivery of assigned outputs, while enhancing supporting administrative functions.

· Demonstrate initiative in linking work tasks and anticipating upcoming needs; consistently prioritize team goals in the absence of leadership while promptly addressing requests for information.

· Be a committed team player, adept at effectively engaging with staff and clients in diverse environments.

· Oversee branch cash unit operations and voucher reconciliations.

ADMINISTRATIVE OFFICER | BRANCH RELATIONSHIP OFFICER

EQUITY BANK (K) LTD
02.2006 - 06.2007
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created, prepared, and delivered reports to various departments.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.

Education

Master of Business Administration - Strategic Management

Kenyatta University
01.2021

Diploma - Project Management

Nairobi Institute of Business Studies (NIBS)
01.2018

Bachelor of Science - International Business Administration

United States International University (USIU)
01.2008

Diploma - Banking

Kenya Institute of Bankers (AKIB)
01.2004

Skills

  • Team player
  • Meticulous attention to detail
  • Dedicated team player
  • Complex Problem-solving
  • Professional communication
  • Computer proficiency
  • Time management
  • Office administration
  • Policy and procedure modification
  • Records management
  • Customer and client relations
  • Microsoft Office Suite

Accomplishments

  • Implemented new, interactive employee scheduling system to monitor, gauge and branch staffing needs.
  • Increased office productivity by 35% by implementing numerous process improvements.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of over 30 staff members.
  • Responded to over 70 customer inquiries each day.
  • Awarded Employee of the Month for delivering outstanding customer service support.

Publications

Role of Innovation Capability on Firm Performance in the Context of Commercial Banks in Nairobi City County, Kenya, International Journal of Current Aspects in Finance, Banking And Accounting, 2020

Timeline

ADMINISTRATIVE OFFICER | SENIOR OFFICER-DIGITAL OPERATIONS

EQUITY BANK (K) LTD
07.2007 - Current

ADMINISTRATIVE OFFICER | BRANCH RELATIONSHIP OFFICER

EQUITY BANK (K) LTD
02.2006 - 06.2007

Diploma - Project Management

Nairobi Institute of Business Studies (NIBS)

Bachelor of Science - International Business Administration

United States International University (USIU)

Diploma - Banking

Kenya Institute of Bankers (AKIB)

Master of Business Administration - Strategic Management

Kenyatta University
Lucy MugambiBANKER/ADMINISTRATIVE ASSISTANT