Lucy Anne Wanjiku Mbugua
Nairobi
Summary
Passionate Human resources leader who is safety-oriented. I am well versed with assessing and improving worker conditions and promoting complete employee wellness through short- and long-term strategies. Highly analytical, observant and skilled at identifying and resolving diverse concerns. I believe in harnessing employees potential to ensure a win-win performance result. Excellent communication skills and natural people person.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR, Health and Safety Manager East Africa
Panafrican Equipment Group
03.2021 - 05.2024
- Gained valuable experience in personnel administration, overseeing a team composed of 78 full-time workers and managing annual contracted staffing needs ranging from 10 to 15 individuals.
- Served as an advocate for employee wellness by leading various member education sessions in coordination with the medical and pension teams.
- Achieved successful implementation of comprehensive training and development programs
- Managed recruitment processes for casual, entry level and mid-senior level managers in the region.
- Achieved successful outcomes in Trade Union negotiations for two consecutive CBA periods, covering 2021-2025.
- Ensured policy compliance and implementation.
- Successfully managed medical cover during transition from Sanlam to Jubilee, achieving seamless continuity of benefits for employees.
- Executed efficient separation procedures across multiple locations including Nairobi, Dar es Salaam, and Tanga.
- Delivered accurate and comprehensive monthly reports covering essential areas such as head count, health and safety, and medical cover utilization.
- Implemented digital storage system for staff contracts and data as part of contract management process.
- Managed all OSHA and work permits renewal, ensuring regulatory and legal compliance.
- Ensured strict adherence to health and safety regulations by organizing trainings for fire marshalls, refresher driving courses, first aid training; also increased the availability of safety posters and first aid boxes.
- Led employee recognition program resulting in increased morale and productivity.
Sales and Marketing Analyst and PA to the MD
Panafrican Equipment Kenya Ltd
08.2018 - 03.2021
- Conducted market surveys
- Evaluated and assessed port count reports
- Executed effective diary management for the MD
- Oversaw all aspects of branding and marketing activities
- Contributed to the success of numerous trade shows and company events
- Streamlined the preparation of purchase orders and proforma invoices
- Developed efficient systems for managing customer information
- Managed inventory of holiday gifts for efficient distribution
- Maintained a record of meeting minutes for sales team discussions.
Internal Sales Representative
Mantrac Kenya Limited
08.2016 - 08.2018
- Consistently met or exceeded sales targets for Caterpillar and SEM machinery in consecutive years, achieving 100% success.
- Offered comprehensive solutions for Caterpillar product support, specializing in parts and service contracts
- Identified and pursued new business prospects to expand client base.
- Engaged in a range of promotional activities within the organization.
- Conducted market research
- Maintained an up-to-date salesforce database
Sales Administrator
Avic- Shantui
09.2012 - 12.2015
- Produced promotional materials such as flyers, brochures, and presentations to enhance upcoming events or campaigns.
- Maintained optimal product availability by monitoring and managing inventory levels.
- Conducted regular post-purchase calls with clients to verify their satisfaction.
- Effectively responded to inbound leads, ensuring that they were directed to the relevant party for maximizing sales potential.
- Enhanced sales team performance through my effective preparation and organization of customer data.
- Implemented strategies for improving and optimizing promotions based on competition analysis.
Education
Master of Arts - Public Relations And Organizational Communication
The University of Nairobi
12-2022
Certificate - Counselling
College of Human Resources Management
06-2014
Higher National Diploma in Human Resources Management - Human Resources Management
College of Human Resources Management
06-2014
Bachelor of Arts - Double Major:Language in Communication & Kiswahili
The University of Nairobi
12-2011
Skills
Effective Communication
- Teamwork and Collaboration
- Problem-solving aptitude
- Coaching and mentoring
- Dispute Mediation
- Succession Planning
- Internal Communications
- Diversity and Inclusion
- Job Analysis
- Onboarding and Orientation
Affiliations
- Secretary- Pantrucks Savings and Co-operative Society 2022-2023
- Treasurer- Pantrucks Savings and Co-operative Society 2023-2024
- Chairperson Pantrucks Savings and Co-operative Society 2024-2025
- Editorial contributor- Waiting Wombs Trust
- Volunteer interpreter- World Social Forum 2006
Certification
- Balanced Score card training, Fine Research Institute, 06/2023
- Diploma in Workplace Safety and Health - Revised, Alisons, 09/2021
- Caterpillar Certified Sales Professional- Machine sales SEP Foundational level Caterpillar University- College of Marketing 2017
- Strategic Performance Management, Getting Things Done & Effective Change Management Skills Training- Dolphins group, 2016
Accomplishments
- Published a 52 week devotional titled;"Amazing mess" in 2023.
- Introduced: "Lunch with mama" this was a lunch meeting with a staff member where they were encouraged to ask questions and give their ideas.
- Honoured in London at the 100% club awards by Caterpillar
- Awarded a trip to Sharm el Sheikh for achieving 100% used and rental equipment target in 2017
- Voted employee of the year- Avic Shantui
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
HR, Health and Safety Manager East Africa
Panafrican Equipment Group
03.2021 - 05.2024
Sales and Marketing Analyst and PA to the MD
Panafrican Equipment Kenya Ltd
08.2018 - 03.2021
Internal Sales Representative
Mantrac Kenya Limited
08.2016 - 08.2018
Sales Administrator
Avic- Shantui
09.2012 - 12.2015
Master of Arts - Public Relations And Organizational Communication
The University of Nairobi
Certificate - Counselling
College of Human Resources Management
Higher National Diploma in Human Resources Management - Human Resources Management
College of Human Resources Management
Bachelor of Arts - Double Major:Language in Communication & Kiswahili
The University of Nairobi
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