Lucy Wanjiku Wainaina
Nairobi
Summary
Improved operational workflows by designing a Drawdown Documentation process that clearly outlines approval steps, project milestones, and fund allocation, enhancing efficiency, accountability, and lease management
Financial Analysis: Created a Financial Analysis schedule that provides recommendations based of
prospective companies' books.
Providing a competitive edge over competitors: Introduced the concept of post-sale support
Capacity Building: Created a novel training manual for the receivable’s sale cycle, now used by the
current hires at Avenue Leases and rentals as a guide.
Sourcing and identifying Prospects: Supported the Board by creating a Pipeline Solution to
monitor , manage and close on prospective and eligible clients.
Digital Marketing & Event Visibility: Led newspaper article features (including The Standard), increasing brand awareness by [insert metric]. Worked with a team of creatives by providing briefs and direction, and spearheaded the creation of a promotional video showcased at international conferences, elevating company recognition global and spearheaded the creation of a promotional video showcased at international conferences, elevating company recognition
Overview
11
11
years of professional experience
Work History
Operations Lead
Avenue Lease and Rentals
06.2019 - Current
- Lead end-to-end operational governance: credit assessment alignment, contract execution, KYC, compliance controls, and drawdown readiness.
- Provide strategic leadership across operational, financial, and compliance functions for a nationwide leasing portfolio.
- Drive operational excellence through development of SOPs, automation initiatives, and continuous improvement projects to enhance efficiency and reduce turnaround times.
- Maintenance and computation of the company Insurance schedule and preparation of Quarterly Performance Reports for the Leased Assets.
- Support branding and digital marketing to promote company visibility.
- Manage high-value vendor, dealership, insurer, and service provider relationships to strengthen service delivery and reduce operational risk.
- Implement operational dashboards and performance metrics to support executive decision-making and portfolio risk monitoring.
- Nurturing existing and new relationships to improve renewal chances for long term leases.
- Corresponding with account managers to give status of each deal and maintaining a schedule of the deals not yet closed in the Board Pipeline.
Customer Care Representative
Hotpoint Appliances Limited
10.2016 - 06.2019
- Maintained strong client relationships; resolved inquiries with speed and accuracy.
- Conducted cash flow reconciliations and addressed accounting discrepancies.
- Handled daily cash flows in my department as well as daily banking of the day’s proceeds.
- Assisted with training of staff on service and operational processes.
Pension Administrator
Octagon Pension Services
01.2015 - 04.2015
- Administered retirement benefits and prepared Defined Benefit scheme computations.
- Utilized Excel tools for actuarial analysis and reporting.
Education
Bachelor of Business Science - Financial Economics
Strathmore University
Nairobi, Kenya01.2016
Skills
- Forecasting & Operational Planning
- Customer Support and Retention
- Stakeholder Engagement
- Account Managements
- Reporting & Documentation
- Program Management
- Salesforce Slack Sage Quickbooks
Research And Publications
Forecasting foreign exchange rates in Kenya using stochastic models, Wainaina, Lucy W, http://hdl.handle.net/11071/5039, 2016, Strathmore University
Strengths
- Client Relations: Savvy in building strategic alliances and strong business relationships with the clients across multifaceted environments, enhancing the credibility and integrity of a brand.
- Stakeholder Engagement: Servant leader capable of coordinating and networking with key stakeholders while advancing and advocating for feasible solutions.
Volunteer Experience
Lesirwo High School Community Project, Ongoing, Increasing girls’ presence, confidence and concentration in school and school activities., Reducing absenteeism, improving academic performance and personal hygiene., Increasing knowledge of menstrual hygiene management amongst the young generation who would serve as change agents in their communities., Facilitating the achievement of the United Nations’ Sustainable Development Goal 6 (SDG #6) in Kenya.
Academic Merits
- Undergraduate project Presentation, Cape Town, South Africa, 2015
- Strathmore International Mathematics Conference, 2015
Professional Development Training
- Data Analytics Foundations, CodePamoja Institute of Professional Studies, Ongoing
- Gender Equality in Global Markets Workshop, Sustainable Stock Exchange Initiative (SSEI)
- Certificate in Excel & Financial Modelling, Vana Capital
- Credit Management Training, Leasing Association of Kenya
Timeline
Operations Lead
Avenue Lease and Rentals
06.2019 - Current
Customer Care Representative
Hotpoint Appliances Limited
10.2016 - 06.2019
Pension Administrator
Octagon Pension Services
01.2015 - 04.2015
Bachelor of Business Science - Financial Economics
Strathmore University