L U C Y W A I R I M U
Business Development and Customer Service Professional
Nairobi
Summary
- Dynamic and results-driven professional with over 8 years of experience in optimizing business operations, enhancing client relationships, and driving strategic growth. Proven track record in:
- Managing high-level stakeholder engagements, fostering strategic partnerships, and ensuring seamless service delivery.
- Streamlining administrative and operational processes to boost efficiency, compliance, and overall business performance.
- Leading cross-functional teams, coordinating complex projects, and implementing business strategies that maximize efficiency and revenue.
- Providing top-tier executive support, ensuring alignment with organizational goals, and driving process improvements.
- Delivering exceptional client and partner relations management, enhancing customer experience, and driving business retention and growth.
Overview
11
11
years of professional experience
Work History
Customer Experience Coordinator
Spritz Hair Studio
09.2023 - Current
- Company Overview: Sectors: Beauty & Wellness, Hospitality, Office Administration, Client Relationship Management
- Enhanced customer experience through professional, friendly, and efficient service, driving a 15% improvement in client retention
- Managed daily office operations, including answering calls, scheduling appointments, and coordinating bookings, increasing scheduling efficiency by 20%
- Streamlined administrative processes, overseeing office organization, inventory management, and inter-department coordination to ensure smooth workflow
- Processed client payments and invoices accurately, ensuring timely financial transactions and reducing errors by 10%
- Coordinated customer inquiries and requests, delivering tailored solutions and consistently maintaining high levels of client satisfaction
- Sectors: Beauty & Wellness, Hospitality, Office Administration, Client Relationship Management
Business Development Manager
Ada Animation
06.2022 - 08.2023
- Company Overview: Sectors: Animation, Media & Entertainment, Creative Industries
- Streamlined administrative processes, increasing operational efficiency by 25% across multiple departments
- Delivered exceptional customer service, achieving a 95% satisfaction rate by providing fast, accurate, and relevant information
- Managed executive-level calendars and communications, ensuring 100% timely responses and prioritization of critical tasks
- Coordinated strategic lessons learned and operational feedback, leading to a 20% improvement in business practices and team collaboration
- Sectors: Animation, Media & Entertainment, Creative Industries
Sales Account Executive
Hilalium & Sons Limited
10.2021 - 05.2022
- Company Overview: Sectors: Retail, Consumer Goods, Sales & Marketing, Market Research, Customer Engagement
- Built and maintained strong relationships with key stakeholders, leading to a 30% increase in repeat business
- Researched and developed 10+ proposals, boosting partnerships by 15%
- Partnered with teams to enhance service delivery, driving a 20% improvement in client satisfaction scores
- Delivered critical market insights and strategies, contributing to a 12% increase in market share within six months
- Sectors: Retail, Consumer Goods, Sales & Marketing, Market Research, Customer Engagement
Customer Relations Officer
Lesedi Developers
05.2021 - 09.2021
- Company Overview: Sectors: Real Estate, Property Development, Relationship Management
- Optimized account management with sales and marketing, increasing retention by 25%
- Championed customer-centric initiatives, achieving a 95% satisfaction rate in customer surveys
- Provided ongoing support to 50+ clients, ensuring prompt resolution of inquiries and improving client experience
- Sectors: Real Estate, Property Development, Relationship Management
Investment Manager
Lesedi Homes
12.2020 - 04.2021
- Company Overview: Sectors: Real Estate Investment, Financial Services, Portfolio Management, Strategic Investment
- Managed 30+ client portfolios, providing insights that boosted portfolio value by 15%
- Streamlined scheduling and task management, improving project delivery times by 20%
- Coordinated 10+ high-level presentations, enhancing decision-making for senior executives
- Sectors: Real Estate Investment, Financial Services, Portfolio Management, Strategic Investment
Sales Marketing Administrator
Fleming
08.2019 - 02.2020
- Company Overview: Sectors: Non-profit, Marketing & Communications, Program Management, Sales & Partnership Development
- Drove the creation and revision of training manuals, increasing training efficiency by 30%
- Secured 5+ new partnerships, driving a 20% increase in funding opportunities
- Managed a database of 200+ trainers and participants, ensuring accurate and up-to-date records
- Sectors: Non-profit, Marketing & Communications, Program Management, Sales & Partnership Development
Outbound Retention Executive
D-Light Designs, LLC
10.2016 - 07.2019
Brand Ambassador
Ants Mobile Limited
08.2016 - 10.2016
Brand Ambassador
Buzz Afrique Limited
03.2016 - 06.2016
Assistant Manager
Tulia Apartment
11.2015 - 12.2015
Receptionist
Totos and Mums Salon
07.2015 - 09.2015
Financial Advisor / Sales Executive
CFC Life
05.2014 - 06.2015
Education
Bachelor of Arts - Education & Counseling
Certificate - Microsoft Computer Applications
Skills
CRM Analytics
Salesforce
HubSpot
Zoho CRM
Data Analysis
Excel
Power BI
SQL
Operations Management
Asana
Trello
Mondaycom
Digital Marketing
Google Analytics
SEO
SEM
Email Marketing Tools
Canva
Adobe Suite
Microsoft Office Suite
Market Research
Content Management Systems (CMS)
Social Media Management Tools
Tableau
Python
Data Visualization
Lead Generation Tools
Additional Professional Experience
- Outbound Retention Executive, D-Light Designs, LLC, 10/01/16, 07/31/19
- Brand Ambassador, Ants Mobile Limited, 08/01/16, 10/31/16
- Brand Ambassador, Buzz Afrique Limited, 03/01/16, 06/30/16
- Assistant Manager, Tulia Apartment, 11/01/15, 12/31/15
- Receptionist, Totos and Mums Salon, 07/01/15, 09/30/15
- Financial Advisor / Sales Executive, CFC Life, 05/01/14, 06/30/15
Phone
+254, 710931280
Timeline
Customer Experience Coordinator - Spritz Hair Studio
09.2023 - Current
Business Development Manager - Ada Animation
06.2022 - 08.2023
Sales Account Executive - Hilalium & Sons Limited
10.2021 - 05.2022
Customer Relations Officer - Lesedi Developers
05.2021 - 09.2021
Investment Manager - Lesedi Homes
12.2020 - 04.2021
Sales Marketing Administrator - Fleming
08.2019 - 02.2020
Outbound Retention Executive - D-Light Designs, LLC
10.2016 - 07.2019
Brand Ambassador - Ants Mobile Limited
08.2016 - 10.2016
Brand Ambassador - Buzz Afrique Limited
03.2016 - 06.2016
Assistant Manager - Tulia Apartment
11.2015 - 12.2015
Receptionist - Totos and Mums Salon
07.2015 - 09.2015
Financial Advisor / Sales Executive - CFC Life
05.2014 - 06.2015
Kenya Methodist University - Bachelor of Arts, Education & Counseling
Victorcom Computers - Certificate, Microsoft Computer Applications