Lucy Thaavu
Journalism and Communication
Mombasa,Kenya
Summary
A dynamic and seasoned professional with a passion for bringing honest, powerful, and high-quality work to the public. Adept at distilling complex information into accessible, impactful messages. Willingness to take on added responsibility to meet team goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Volunteer
Tumaini Children’s Home
07.2023 - 12.2023
- Supervising and interacting with children
- Bookkeeping and social work
- Organizing recreational activities.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Supported engaging, fun, and smooth-running over 2 events by helping with organization and planning.
Guest Relations Officer
Voyager Beach Resort
04.2023 - 07.2023
- Review arrival list to welcome guests [VIPs] and answer their inquiries
- Offer assistance with certain tasks e.g
- Confirming travel arrangements
- Address customer complaints and escalate them to the manager if need be
- Preparation of in-house events such as wedding shoots and birthdays.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty
- Organized guest events and activities to create memorable experiences and foster positive relationships
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes
- Managed VIP guest relations, ensuring exceptional service levels were met at all times
- Responded to incoming guests, over 50 telephone calls, and email inquiries with efficiency and professionalism
- Managed timely and effective replacement of damaged or missing products
Media Relation
Kenya Ports Authority
07.2022 - 09.2022
- Organizing press briefings by Managing Director
- Participated in photography, video shooting, and the process of production for end-use
- The materialize was shared with key media houses for publicity
- Participated in the preparation and execution of programs for courtesy calls to top management.
Education
Bachelor of Arts in Communication and Journalism -
Maasai Mara University
Narok 08.2018 - 12.2023
Kenya Certificate of Secondary Education -
Coast Girls’ High School
Mombasa, 28 11.2017 - 12.2017
Skills
Video and photo editing skills (proficiency in using graphic design software such as Photoshop, Adobe Illustrator, and After Effects)undefined
Certification
Allison School, Persuasion strategy. Ultimate influence tools and skills.
References
- Naomi Ngina, Tumaini Children’s Home, tchmombasa@gmail.com, +254 721 301244
- Carolyn Mbote, Kenya Ports Authority, Head of Human Resources, 0733740370
- Amina Kassim, Guest Relations, +254 (0)20 2136 983/4/6
Timeline
Volunteer
Tumaini Children’s Home
07.2023 - 12.2023
Guest Relations Officer
Voyager Beach Resort
04.2023 - 07.2023
Media Relation
Kenya Ports Authority
07.2022 - 09.2022
Bachelor of Arts in Communication and Journalism -
Maasai Mara University
08.2018 - 12.2023
Kenya Certificate of Secondary Education -
Coast Girls’ High School
11.2017 - 12.2017
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