Lucy Thaavu
Journalism and Communication
Mombasa,Kenya
Summary
A dynamic and seasoned professional with a passion for bringing honest, powerful, and high-quality work to the public. Adept at distilling complex information into accessible, impactful messages. Willingness to take on added responsibility to meet team goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Volunteer
Tumaini Children’s Home
07.2023 - 12.2023
- Supervising and interacting with children
- Bookkeeping and social work
- Organizing recreational activities.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Supported engaging, fun, and smooth-running over 2 events by helping with organization and planning.
Guest Relations Officer
Voyager Beach Resort
04.2023 - 07.2023
- Review arrival list to welcome guests [VIPs] and answer their inquiries
- Offer assistance with certain tasks e.g
- Confirming travel arrangements
- Address customer complaints and escalate them to the manager if need be
- Preparation of in-house events such as wedding shoots and birthdays.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty
- Organized guest events and activities to create memorable experiences and foster positive relationships
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes
- Managed VIP guest relations, ensuring exceptional service levels were met at all times
- Responded to incoming guests, over 50 telephone calls, and email inquiries with efficiency and professionalism
- Managed timely and effective replacement of damaged or missing products
Media Relation
Kenya Ports Authority
07.2022 - 09.2022
- Organizing press briefings by Managing Director
- Participated in photography, video shooting, and the process of production for end-use
- The materialize was shared with key media houses for publicity
- Participated in the preparation and execution of programs for courtesy calls to top management.
Education
Bachelor of Arts in Communication and Journalism -
Maasai Mara University
Narok 08.2018 - 12.2023
Kenya Certificate of Secondary Education -
Coast Girls’ High School
Mombasa, 28 11.2017 - 12.2017
Skills
Video and photo editing skills (proficiency in using graphic design software such as Photoshop, Adobe Illustrator, and After Effects)Exceptional communication and organizational skillsSkilled writer who can produce high-quality material and edit https://randomocitydigestwordpresscom/Photography skills able to efficiently use a DSLR cameraAdvanced understanding of basic office applications including Microsoft Office 360, Outlook, and PowerPointA big team player as well with the ability to work with others to accomplish tasks I believe more can be accomplished unit
Certification
Allison School, Persuasion strategy. Ultimate influence tools and skills.
References
- Naomi Ngina, Tumaini Children’s Home, tchmombasa@gmail.com, +254 721 301244
- Carolyn Mbote, Kenya Ports Authority, Head of Human Resources, 0733740370
- Amina Kassim, Guest Relations, +254 (0)20 2136 983/4/6
Timeline
Volunteer
Tumaini Children’s Home
07.2023 - 12.2023
Guest Relations Officer
Voyager Beach Resort
04.2023 - 07.2023
Media Relation
Kenya Ports Authority
07.2022 - 09.2022
Bachelor of Arts in Communication and Journalism -
Maasai Mara University
08.2018 - 12.2023
Kenya Certificate of Secondary Education -
Coast Girls’ High School
11.2017 - 12.2017