Lucy Nyambura Iguri
Administrative Assistant And Librarian
Summary
A receptionist/virtual, administrative and Library Assistant who is able to multitask by handling various projects and ensuring that they have been completed on time, this is achieved by good time management skills that I also possess. Works well with team members or alone according to the nature of the project or task. Ensures that professionalism is observed all the time to ensure that the company's reputation is well secured. Prepares tasks a week before saving on the company's time and ensures the tasks are done with or without supervision. Ensures that deadlines are met and no follow-ups are needed on completion of tasks – thrive under pressure. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Administrative Assistant and Librarian
Ngong Road Children's Foundation
1 2014 - Current
- Participated in project planning and implementation hence successful and timely completion
- Implemented library and selectee database use which has facilitated easy tracking of all applicants joining the program and books borrowed in the library
- Designed a better library management system where students have been able to access the books easily using the Dewey decimal system method of cataloging books and shelving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
Intern
Ngong Road Children's Foundation
09.2013 - 12.2013
- Achieved child management goal by offering counseling and guidance to primary going students where behavioral change was observed and noted
- Successfully followed up with students' performance while at home and school by conducting school and home visits and ensuring that the data collected is updated on the website to give clear updates and feedback to sponsors.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with senior management on new initiatives to build confidence.
Education
Diploma in Community Health -
Kenya Institute of Professional Studies
07.2011 - 2012.05
Skills
Attentive to details
Others
- 2023, ALX-Virtual Assistant
- 2019, Shortlist Kenya, Emotional Intelligence, Organizational culture, Communication skills
- 2019, Impact Change Limited, Facilitation skills
- 2017, Impact Change Limited, Exceptional Office Administrator
Timeline
Intern
Ngong Road Children's Foundation
09.2013 - 12.2013
Diploma in Community Health -
Kenya Institute of Professional Studies
07.2011 - 2012.05
Administrative Assistant and Librarian
Ngong Road Children's Foundation
1 2014 - Current
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