Summary
Overview
Work History
Education
Skills
Attributes
Recognitionsawards
References
Hobbies and Interests
Timeline
Generic
LUCY NGURU

LUCY NGURU

Retail Manager
NAIROBI,Nairobi

Summary

I am an ambitious retail executive looking to progress into a senior position within a market leading company. I have developed leadership skills when working in managerial positions in a middle size company. I have as well nurtured successful working relationships. Due to over 15 years of experience within this industry, I am fully equipped with commercial awareness and product knowledge. I am looking to secure a challenging role in a market-leading company where I can bring fresh strategic vision and value to the business

Overview

22
22
years of professional experience

Work History

Retail Convenience Manager

Rubis Energy Kenya Limited
10.2019 - 11.2022
  • Develop a shop revenue stream for Rubis Energy
  • Set up Brioche eateries and open for trading at select locations
  • Ensure that shop fittings and Fridges are available at Shop opening
  • Establish relationships with suppliers to ensure shops are fully stocked at all times
  • Vet shop staff and work with the Resourcing agency to ensure that there are adequate staff for each shop
  • Grow partnerships’ revenue for Rubis Energy by onboarding new partners
  • Ensure that License Agreements are drawn by Legal before allowing partners into the spaces
  • Manage the staff in the section to ensure that the CR objectives are met.

Convenience Retail Manager

Acorn Management Services Limited
02.2019 - 10.2019
  • Develop a retail revenue stream for Acorn Management Services Limited
  • Grow income from the retail stream to 20% of the total revenue generated in the company
  • Establish partnership with known brands for purposes of brand association to sustain interest and revenue for the company.

Category Manager

Vivo Energy Kenya Ltd
10.2014 - 01.2019
  • Partnership management- scoping, recruitment and management
  • Capex Management, Investment Proposal creation, Post investment reviews
  • Monthly commercial updates to regional team
  • Growing the shop footprint every year
  • Grow Supplier income through listing and signing of supplier contracts
  • Develop and consolidate the Product Master file for the POS in the shops
  • Extend the POS implementation to all shops within the network
  • Act as a focal point for central IT team when developing the POS solution
  • Review, implement and standardize space layout by store type and by buying missions
  • Contract holder for supplier contracts
  • Training of shop staff
  • Ensure shop offerings are managed according to the agreed strategy and standards
  • Sit in for the Convenience Retail manager in her absence.

Retail Development and Marketing Manager

Fast Energy Ltd
12.2013 - 02.2014
  • Working to develop a marketing strategy to grow volumes for the company
  • Monitoring of Market trends and promptly advising management for implementation
  • Initiate changes to improve business profitability
  • Maintain awareness of market trends in the retail industry and monitor local competitors’ activity
  • Work with station managers for stock level controls and make key decisions regarding distribution
  • Training of Service Station Managers and staff.

Convenience Retail Territory Manager

Total Kenya Limited
10.2009 - 12.2013
  • Management of all non fuel activity at 90 service stations spread all over Kenya i.e., Nairobi, Nakuru, Eldoret and Kisumu
  • Non fuel activity includes, the Lube bay, carwash and Tyre centre
  • This involves visiting the areas and also receiving the turnover values every month to assess performance
  • Visit shops to ensure that the merchandising and stocking is done as required
  • Liaise with leading brands to run promotions in the shops e.g during Easter, Valentines, school holidays and Christmas to bring in traffic
  • Conduct on spot training for shop staff on the required standards for top service and general shop operations
  • Keen follow up on performance of carwash bays, lube bays and tyre centres and share best practices with dealers to improve performance
  • Provide administrative support in the preparation of required material for my manager and his seniors during visits to the stations within my portfolio
  • Develop and maintain appropriate database on the service station dealers which later assists in the efficient management of the dealer in all related activities
  • Organize workshops meetings and seminars for the service station dealers and provide a training program for them and their staff to ensure that they are up to date on the requirements of the company
  • Prospect and initiate development of convenience stores where I find there is potential of growing the business, I create reports and justification for the investment and also calculate the payback period of the investment in conjunction with the appropriate departments in my company
  • Draw the shop layouts and forward to the group office for approval, thereafter evaluate the furniture requirements for the shop and forward the request to the furniture manufacturer for costing
  • Carrying out monthly analysis of the financial position of the service station dealers to ensure that the business is profitable at all times and where the profitability is not forthcoming, come up with remedial measures on a case by case basis
  • Follow up to confirm success
  • Assessment of the non performing sites and recommend closure to management to avoid loss of investment
  • Coordinate stock takes at the last day of every month at shops within my portfolio to ensure that all shop operations are as per laid down rules
  • Source and manage 3rd parties as a source of rental revenue e.g
  • For ATMs, Chemists, restaurants etc
  • Preparation of monthly report for the Managing Director detailing how the sector has performed during the month as compared to the previous months and give an update to management on upcoming events in the department.

Customer Services Consultant

Chevron Kenya Limited
- 10.2009
  • Prompt receipt and handling of orders via telephone, fax and email
  • Processing of orders within the SAP system for client collection or company delivery
  • Accurate Advising clients on product availability, cost and their credit status
  • Scheduling deliveries
  • Receiving, recording, trying to solve clients’ complaints and escalating them to my supervisor then follow up to satisfactory close out
  • Receiving and handling maintenance calls for onward transmission to the maintenance contractors
  • Checking product availability and advising all stakeholders
  • In case of insufficient product, rationing to ensure there is business continuity at all sites
  • Confirming prices to ensure that agreed prices are used to process the orders
  • Always brainstorming and offering suggestions with colleagues to continually improve the service centre and the quality of services we give to our customers
  • Recognizing key account holders and conditions set by them for fulfillment of their orders
  • Updating data to inform other players of stock outs of fastest moving products as well as the slow movers
  • Ensuring that our clients’ stock levels are always sufficient for refines lubricants and LPG especially during shortages and long holidays.

Marketing Assistant

Chevron Kenya limited
07.2004 - 03.2009
  • Providing logistical and administrative support for local and regional meetings whilst serving as an active liaison between the participants and the Office services manager
  • Ensuring timely and correct filing of company documents for the Area Support Manager East Africa/Egypt and the Chief Corporate Counsel-East Africa
  • Ensuring timely payment of the facilities bills for the Area Support Office and ensuring that costs are transferred to other locations when necessary
  • Assisting the area marketing support manager in prompting, tracking and maintaining records on the training of his direct reports and updating these records for human resource function purposes
  • Providing operating expenditure figures for the area support administration unit for the year as pertains to utilities e.g
  • Telephone, stationery, refreshments and travel
  • Tracking, posting and ensuring payment of area marketing support invoices using the SAP system
  • Tracking the area marketing support budget, reporting monthly on the actual spend and establishing reasons for any variances using the SAP system
  • Tracking the area marketing support expenditure against business plan
  • Maintaining records of area marketing support compliance training and acknowledgement status of reports for the region
  • Scheduling appointments for the area marketing support manager
  • Drafting memos, email messages and letters on a variety of issues on behalf of the Area Marketing Support Manager.

Personal Assistant

M P Shah Hospital
11.2002 - 07.2004
  • Confidential filing
  • Keeping a diary for the CEO and scheduling his appointments
  • Drafting correspondence
  • Managing six(6) junior staff and delegating duties
  • Organizing for Board meetings and refreshments
  • Taking minutes at Board meetings in the absence of the CEO
  • Handling incoming and outgoing mail
  • Ensuring the maintenance and servicing of hospital vehicles and arranging for renewal of their insurance policies and road licenses
  • Arranging for office supplies and stationery from the store manager
  • Managing phones bills and records to ensure that personal calls are paid for and bills paid in time to respective service providers
  • Writing out LPOs to various suppliers and service providers both local and international and liaising with accounts office to ensure prompt payment.

Secretary

Cooper Kenya limited
10.2000 - 12.2001
  • Handling incoming and outgoing mail
  • Operating the switchboard (5 lines and 30 extensions)
  • Managing drivers and three (3) subordinate staff members.

Marketing and Customer Care Executive

Transunion Kenya
03.2001 - 09.2001
  • Scheduling appointments
  • Preparing and making presentations on product of sale and closing the sale.

Education

Bachelor of Education (B.Ed) Arts -

Kenyatta University
01.2000

Bishop Gatimu Ngandu Girls’ High School
01.1994

Skills

  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Budget Control
  • Partnership Development
  • Pipeline Development
  • Customer Engagement
  • Negotiation
  • Stakeholder Management
  • Customer Relationship Management

Attributes

  • Positivity
  • Adaptability
  • Resilience
  • Reliability

Recognitionsawards

  • Awarded certificate of Recognition by the Managing Director Total for Outstanding Near-Miss reporting in third quarter of 2013
  • Awarded Certificate of Appreciation by Chevron in December 2008 for High performance during the month of December 2008 while working in customer service under the Chevron Recognition and Award Program

References

  • Timothy Skudi, Dalbit Kenya, 0728796616/0799419469, timothy.skudi@gmail.com
  • Ms. Amie Hatego, Gulf Energy Kenya Limited, 0720360896, amiehat@gmail.com
  • Millicent Ndirangu, Vivo Energy Kenya Limited, 0722-204659, Millicent.ndirangu@vivoenergy.com

Hobbies and Interests

  • Reading
  • Community service
  • Exploring new sites

Timeline

Retail Convenience Manager

Rubis Energy Kenya Limited
10.2019 - 11.2022

Convenience Retail Manager

Acorn Management Services Limited
02.2019 - 10.2019

Category Manager

Vivo Energy Kenya Ltd
10.2014 - 01.2019

Retail Development and Marketing Manager

Fast Energy Ltd
12.2013 - 02.2014

Convenience Retail Territory Manager

Total Kenya Limited
10.2009 - 12.2013

Marketing Assistant

Chevron Kenya limited
07.2004 - 03.2009

Personal Assistant

M P Shah Hospital
11.2002 - 07.2004

Marketing and Customer Care Executive

Transunion Kenya
03.2001 - 09.2001

Secretary

Cooper Kenya limited
10.2000 - 12.2001

Customer Services Consultant

Chevron Kenya Limited
- 10.2009

Bachelor of Education (B.Ed) Arts -

Kenyatta University

Bishop Gatimu Ngandu Girls’ High School

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