Lucy Mwaura

Listened to interview recordings and transcribed them into publishable scripts.

• Reviewed completed reports for proper formatting, grammar and sentence structure.

• Monitored company inventory to keep stock levels and databases updated.
• Handled customer calls to address customer inquiries and concerns.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in team-building activities to enhance working relationships.
• Did dropshipping and product listing.
• Worked with customers to understand needs and provide excellent service.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Entered orders into computer database system.