Lucy Murugi
Administrative Assistant
Nairobi
Summary
Hardworking and experienced Administrative Assistant with several years of experience serving as a supervisor and integral employee in high volume client settings. Experienced in creating schedules, making appointments, selling products and providing clients with optimal customer service. Bringing forth ability to manage front desk settings with poise and race. In addition to managing a variety of administrative duties. Eager to join a new team of people and assist them as a dedicated and passionate Administrative Assistant.
Overview
24
24
years of professional experience
1
1
Language
Work History
Administrative Assistant
SOS Hermann Gmeiner Primary School
09.2020
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained.
- Managed phone line when greeting visitors in a professional and friendly manner.
- Processed payments for services and products, accurately recording all transactions.
- Updated and maintained the client database, ensuring accuracy and confidentiality of all records.
- Ensured the office was stocked with necessary supplies and equipment.
- Collaborated with other departments to ensure client satisfaction.
- Managed the daily mail, sorting, distributing and processing outgoing mail.
- Monitored security systems and ensured the safety of staff and clients.
- Coordinated meetings and travels for executives and staff, ensuring all logistics were in place.
- Conducted research and analysis on various topics, providing insights to maintain continuity among work teams.
- Handled outgoing mails, sorting, distributing incoming mails, and receiving packages.
- Organizing refreshments for guests and clients and the organization in the office.
- Answering and responding to phone calls.
- Typing work presented by the Principal, Deputy Principal or other office staff.
- Provided administrative staff and advice responsibilities to senior management.
Administrative Assistant
SOS Children's Village's Kenya
04.1996 - 08.2020
- Create and updated records and database with personnel, financial and other data.
- Track stocks of office supplies and place orders when necessary.
- Submit timely reports and prepare presentations/proposals.
- Assist colleagues whenever necessary.
- Creating educational and fun activities for the children.
- Collaborated with other childcare professionals to coordinate resources and ensure best practices were met.
- Established positive relationships with children and their parents, resulting in smooth transitions between home and childcare environments.
- Manage phone calls and correspondence (e-mail, letters and packages).
Education
Certificate -
Robert Foulser & Associates Limited
Nairobi01.2010
Certificate - Management Consultancy
Millenium Management Consultants
Nairobi01.2009
Certificate - Internal Auditor & Quality Management System
Millenium Management Consultants
Nairobi01.2008
Certificate - Technology and Management
TEC Institute of Management
Nairobi01.1997
Diploma - Public Relations
Institute of Commercial Management
Nairobi01.1996
Certificate - undefined
Outward Bound Kenya
Nairobi01.1995
Certificate - undefined
Infotech Training Centre
Nairobi01.1994
Certificate - Secretarial Management
Reeswood Secretarial College
Nairobi01.1993
Kenya Certificate of Secondary Education - undefined
Sacred Heart Secondary School
Nyeri01.1991
Skills
INTERPERSONAL COMMUNICATION SKILLS
Interests
READING, TRAVELLING, DANCING, LEARNING DIFFERENT CULTURES
EXTRA-CURRICULAR ACTIVITIES
THE PRESIDENT'S AWARD - KENYA Expedition Challenge Jun 2002 - Jun 2002
Timeline
Administrative Assistant
SOS Hermann Gmeiner Primary School
09.2020
Administrative Assistant
SOS Children's Village's Kenya
04.1996 - 08.2020
Certificate - Management Consultancy
Millenium Management Consultants
Certificate - Internal Auditor & Quality Management System
Millenium Management Consultants
Certificate - Technology and Management
TEC Institute of Management
Diploma - Public Relations
Institute of Commercial Management
Certificate - undefined
Outward Bound Kenya
Certificate - undefined
Infotech Training Centre
Certificate - Secretarial Management
Reeswood Secretarial College
Kenya Certificate of Secondary Education - undefined
Sacred Heart Secondary School
Certificate -
Robert Foulser & Associates Limited