Lucy Murugi
ADMINISTRATIVE MANAGER
Nairobi
Summary
Hardworking and experienced Administrative Manager with several years of experience serving as a supportive and integral employee in high volume client settings. Experienced in creating schedules, making appointments, selling products and providing clients with optimal customer service. Bringing forth ability to manage front desk settings with poise and race. In addition to managing a variety of administrative duties. Eager to join a new team of people and assist them as a dedicated and passionate Receptionist.
Overview
29
29
years of professional experience
1
1
Language
Work History
Administrative Manager
SOS HERMANN GMEINER PRIMARY SCHOOL
09.2020 - Current
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained.
- Managed multiple phone lines while greeting visitors in a professional and friendly manner.
- Processed payments for services and products, accurately recording all transactions.
- Updated and maintained the client database, ensuring accuracy and confidentiality of all data.
- Ensured the office was well-stocked with necessary supplies and equipment.
- Collaborated with other departments to ensure client satisfaction.
- Managed the daily mail, sorting, distributing and processing outgoing mail.
- Monitored office security systems and ensured the safety of visitors and staff.
- Scheduling meetings and travels for executives, as well as appointments for customers.
- Documenting and communicating actions, irregularities, and continuing needs to maintain continuity among work teams.
- Handling outgoing mails, sorts and distributes incoming mails.
- Drafting, reviews and proofreads office documents.
- Organizing refreshments for guests and assisting the organization in special school functions.
- Ensuring all visitors sign the visitors book.
- Typing work presented by the Principal, Deputy Principal or other office staff.
- Supervise administrative staff and divide responsibilities to ensure performance.
Front Office and Childcare
SOS CHILDREN'S VILLAGE'S KENYA
04.1996 - 08.2020
- Create and updated records and database with personnel, financial and other data.
- Track stocks of office supplies and place orders when necessary.
- Submit timely reports and prepare presentations/proposals.
- Assist colleagues whenever necessary.
- Overseeing the safety of children in my care.
- Developing an effective cleaning plan to ensure all areas are sanitary and safe.
- Creating educational and fun activities for the children.
- Collaborated with other childcare professionals to coordinate resources and ensure best practices were met.
- Established positive relationships with children and their parents, resulting in smooth transitions between home and childcare environments.
- Manage phone calls and correspondence (e-mail, letters and packages).
Education
Certificate -
Robert Foulser & Associates Limited
10.2010
Certificate - Management Consultancy
Millenium Management Consultants
06.2009
Certificate - Internal Auditor & Quality Management System
Millenium Management Consultants
10.2008
Certificate - Technology and Management
TEC Institute of Management
09.1997
Diploma - Public Relations
Institute of Commercial Management
03.1996
Certificate - undefined
Outward Bound Kenya
05.1995
Certificate - undefined
Infotech Training Centre
03.1994
Certificate - Secretarial Management
Reeswood Secretarial College
09.1993
Kenya Certificate of Secondary Education - undefined
Sacred Heart Secondary School
11.1991
Skills
- Interpersonal Communication Skills
- Fast Learner
- Ability to Work Under Pressure
- Computer Skills
- Excellent Customer Service Skills
- Leadership Skills
- Project Management Skills
- Problem Solving Skills
Interests
Reading, Travelling, Dancing and Learning Different Cultures
Extra-curricular activities
Expedition Challenge, The President's Award - Kenya, Nairobi June 2002
Timeline
Administrative Manager
SOS HERMANN GMEINER PRIMARY SCHOOL
09.2020 - Current
Front Office and Childcare
SOS CHILDREN'S VILLAGE'S KENYA
04.1996 - 08.2020
Certificate - Management Consultancy
Millenium Management Consultants
Certificate - Internal Auditor & Quality Management System
Millenium Management Consultants
Certificate - Technology and Management
TEC Institute of Management
Diploma - Public Relations
Institute of Commercial Management
Certificate - undefined
Outward Bound Kenya
Certificate - undefined
Infotech Training Centre
Certificate - Secretarial Management
Reeswood Secretarial College
Kenya Certificate of Secondary Education - undefined
Sacred Heart Secondary School
Certificate -
Robert Foulser & Associates Limited
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