Lucy Mbithi
Customer Support
NAIROBI
Summary
Customer Experience Specialist with a strong background in delivering quality support services. Focused on optimizing processes to enhance customer satisfaction and drive company success. Proven ability to develop relationships and cultivate partnerships that foster business growth.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Virtual Executive Assistant
Kejahunt
06.2023 - 04.2026
- Assisted clients in relocating by providing tailored moving plans and resources.
- Executed a strategic prospecting plan to enhance market presence and attract new clients.
- Coordinated with clients and internal teams to ensure seamless relocation experiences.
- Maintained high standards of service, contributing to a positive reputation and client loyalty.
- Created and managed documentation related to sales efforts, bookings, and cancellations for effective tracking.
- Proactively followed up on leads to maximize business opportunities and close rates.
- Scheduled moving dates according to client preferences, ensuring a smooth transition.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in developing improved workflows for handling customer complaints efficiently.
Administrative Assistant
International Business Technical Consultants Inc
01.2019 - 06.2023
- Provide comprehensive administrative support to multiple executives, managing calendars, scheduling appointments, and coordinating meetings across different time zones.
- Maintain confidentiality and handle sensitive information with utmost professionalism.
- Managed documentation and record-keeping for project compliance and reporting.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamline office procedures and implement efficient organizational systems, increasing productivity and time savings.
- Streamlined office procedures and implemented organizational systems to enhance workflow and save time.
- Conduct thorough research and prepare reports, presentations and correspondence with high accuracy and attention to detail.
- Manage travel arrangements, including flight bookings, hotel accommodations and itinerary planning, resulting in seamless travel experiences
- Coordinated scheduling and logistics for international conferences and meetings.
- Managed documentation and record-keeping to ensure project compliance and accurate reporting.
- Maintained databases and utilized project management tools for task tracking.
- Developed training materials for new administrative staff to facilitate effective onboarding.
Education
Certified Public Accountant - Accountant
Strathmore University
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Commerce - Finance & Business Administration
Strathmore University
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate of Information Technology -
Achivers College
Embu, Embu District, Kenya 04.2001 -
Skills
CRM management
Calendar management
Meeting scheduling
Document preparation
Data entry
File organization
Critical thinking
Customer service
Active listening
Timeline
Virtual Executive Assistant
Kejahunt
06.2023 - 04.2026
Administrative Assistant
International Business Technical Consultants Inc
01.2019 - 06.2023
Certified Public Accountant - Accountant
Strathmore University
04.2001 -
Bachelor of Commerce - Finance & Business Administration
Strathmore University
04.2001 -
Certificate of Information Technology -
Achivers College
04.2001 -