Hi, I’m
LUCY MATAINE TORINKE
Bank Officer
NAIROBI
Summary
To work in new and challenging environments which invoke personal responsibility and creativity. To work diligently and professionally in order to contribute to achieving the organization’s goals: through using the knowledge and skills that I have acquired to date, so that both the organization and I benefit to the utmost.
Overview
7
years of professional experience
1
Language
Work History
Momentum Credit
Credit Officer
07.2021
Job overview
- Selling Logbook loans.
- Processing the loans.
- Selling Insurance financing to clients.
- Helping clients to import vehicles.
- Assisting clients in clearing import duty.
Apollo Agriculture
Tele sales Agent
03.2021
Job overview
- Helping farmers in making the right farming choices.
- Making calls to farmers and convincing them to apply for Apollo loan.
- Ensuring the right details are entered in the system.
- Forwarding any complaints the farmers have.
KCB Bank
Bank Officer
09.2023 - Current
Job overview
- Providing solutions to client queries as a customer experience representative at Moi Avenue Branch.
- Handling fixed deposit renewals and placements.
- Ensure business continuity by selling and exceeding my targets
- Being a team player through collaborating with team members.
- Maintaining good relationships with clients hence facilitating customer retention.
KCB Bank
Bancassurance Sales Representative
02.2022 - 09.2023
Job overview
- Act as the Bancassurance intermediary agent for the branch
- Overseeing Insurance sales in Changamwe, Town Centre and University way.
- Selling loans to clients.
- Educating staff and clients on insurance products.
Kimani Githongo Advocates and Family wellness Centre
01.2019 - 01.2020
Job overview
- Purchasing office equipment and wall hangings
- Content development for Boma Training College
- Data entry
- Editing documents
Education
Kenyatta University
Bachelor of Library and Information Science
01.2019
University Overview
GPA: Second class honors
Miramar International college
Certificate from Agribusiness
01.2019
Kenyatta University
Certificate from Leadership
01.2018
ALX KenyaUSA
from Artificial Intelligence
07-2024
University Overview
Certificate
Skills
Business management
Good communication skills
Customer support
Documentation and record keeping
Sales support
Data Analysis
Problem solving
Excellent record keeping and report writing
Educating clients on investment opportunities
Relationship management
Basic First Aid skills
Good leadership qualities
Teamwork
Critical Thinker
Accomplishments
- Used Microsoft Excel to develop reports.
- Educating clients on investment opportunities and onboarding them.
- Collaborated with team of 12 in handling many customers and ensuring excellent service delivery.
- Ensuring great relationship management between the bank and clients.
- An extensive knowledge of different bank systems
- Time management and good planning skills
- Process improvement and workflow coordination
- Provide professional front-line customer service, handling inquiries, complaints and service requests efficiently.
- Promoting the adoption and effective use of digital banking platforms such as Internet Banking and QuickPay
- Minimizing risk by performing proper KYC.
- Receiving customer feedback to ensure improvement in customer service and focus on customer obsession.
Affiliations
A productive member of the Kenya Red Cross Society
Interests
Participation in community affairs, active member of the Kenya Red Cross, Designing and working in fine art, socializing and meeting new people with different cultures, travelling, swimming and hiking.
Timeline
Bank Officer
KCB Bank
09.2023 - Current
Bancassurance Sales Representative
KCB Bank
02.2022 - 09.2023
Credit Officer
Momentum Credit
07.2021
Tele sales Agent
Apollo Agriculture
03.2021
Kimani Githongo Advocates and Family wellness Centre
01.2019 - 01.2020
Miramar International college
Certificate from Agribusiness
Kenyatta University
Certificate from Leadership
Kenyatta University
Bachelor of Library and Information Science
ALX Kenya
from Artificial Intelligence
PERSONALITY
I am a fast learner and self-disciplined team player. I am honest and humble, dynamic, hardworking and friendly. I have excellent communication and interpersonal skills. I believe in continuous focused improvement; I am cooperative and can work with minimum or no supervision. I am a self-motivated team player who is focused, with enthusiasm in technology, excellent oral and written communication skills.
References
- Violet, Ratemo, Sales Manager, vratemo@kcbgroup.com, 0725236257, KCB Bank
- Kimani, Githongo, kimanigithongo@gmail.com, 0722715424, P.O BOX 38649-00623, Nairobi
- Dorothy, Oriwa, doriwa@kcbgroup.com, 0789240587, KCB Bank