Lucy Maina
Nairobi
Summary
Experienced with providing top-notch support and resolving customer concerns promptly. Utilizes strong communication skills and solutions-oriented approach to improve client satisfaction. Knowledge of managing multiple tasks and adapting to changing priorities.
Overview
4
4
years of professional experience
Work History
Data Entry Specialist
HEVER THE COMPANY
01.2020 - 01.2022
- Verify and validate the list of data in the system
- Capture data in the database and ensure that data is updated accordingly in the system
- Carefully checks the customers orders to ensure accuracy
- Accurately entering data using spreadsheets
- Maintain organized files and records for easy retrieval
- Sorting out data and designate it to the correct category
- Exceptional organizational skills, a keen eye for details, and the ability to spot errors with accuracy and efficiency.
Sales Representative/Customer service
HEVER THE COMPANY
01.2020 - 01.2022
- Understand customers needs, concerns and feedback to meet the sales approach
- Reaching beneficial agreements with customers while ensuring business objectives are met
- Prioritizing tasks, managing multiple leads and ensuring timely follow-up
- Handling rejection and maintaining motivation and focus despite the setbacks
- Creating and maintaining strong relationships with clients to encourage repeat business and referrals
- Understanding of the products or services being sold to answer customer questions and highlight features
- Convincing customers of the value and benefits of a product or services
- Identifying issues and finding solutions to meet customers needs
- Managing and resolving customer complaints and conflicts in a constructive manner
- Remaining calm and composed, when dealing with difficult or upset customers
- Improved the sales process, resulting in an increase in sales
- Kept accurate records for the company of customer interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Human Resources Assistant
IGNATION GROUP
11.2017 - 11.2019
- Coordinating training and development needs of new staff in the company
- Conducting interviews
- Keeping track records of employees
- Ensure that employees are updated on their skills and improve their job performance
- Managing employee satisfaction, addressing grievances and creating a positive work environment
- Handling sensitive information discreetly and maintaining high ethical standards
- Proficiency in using software for managing employee records and payroll.
Marketing Assistant
IGNATION GROUP
11.2017 - 08.2019
- Oversee the planning and execution of marketing campaigns across various channels
- Conduct market research to identify ongoing trends and customer needs
- Coordinate with other departments to ensure alignment on marketing strategies
- Manage the marketing budget, and ensuring that the company resources are allocated efficiently
- Staying updated on digital marketing trends and tools to keep the company strategies current and effective
- Maintain strong customer retention and increased average order size by 70%
- Created, developed, and maintain a marketing plan that resulted in a 70% increase in sales and a decrease in marketing costs.
Education
Diploma of Higher Education - Hotel and Tourism
Air Travel University
Skills
- Customer service
- Communication skills
- Computer literacy
- Sales
- Marketing
- Time management
- Data Entry
Timeline
Data Entry Specialist
HEVER THE COMPANY
01.2020 - 01.2022
Sales Representative/Customer service
HEVER THE COMPANY
01.2020 - 01.2022
Human Resources Assistant
IGNATION GROUP
11.2017 - 11.2019
Marketing Assistant
IGNATION GROUP
11.2017 - 08.2019
Diploma of Higher Education - Hotel and Tourism
Air Travel University
Similar Profiles
Alan HassonAlan Hasson
Chef at Hever Castle Golf ClubChef at Hever Castle Golf Club
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)