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LUCY MAINA
Personal Assistant
Nairobi
Summary
Professional, efficient personal assistant with one year experience working for a Digital Content creator, Vinnie Baite comics . Acquired good communication skills, organization skills, travel planning and email management skills. Seeking a position of a Personal Assistant to the Ambassador, to manage the Ambassador's agendas, handle mails, co-ordinate appointments and assist planning of events.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Personal Assistant
VINNIE BAITE COMICS
Nairobi
09.2021 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff.
Customer Service Agent
Numeral IOT
Nairobi
11.2020 - 08.2021
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied strong communication and negotiation skills regarding refunds and product exchanges.
- Contacted customers to return routine and general calls promptly.
- Adapted to new applications and maintained knowledge of current technologies.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated customers on company systems, form completion and access to services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Specialist
Apex Collection Africa
Nairobi
11.2019 - 02.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Generate customer interest in the services or products offered by the company
- Provide personalized customer service by responding to the needs of the customers
- Ensure feedback from the customer to further improve the customer services
- Manage and update customer databases with the status of each customer
- Provided primary customer support.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Took payment information and other pertinent information such as addresses and phone numbers
- Maintained and managed customer files and databases.
Sales and marketer
Skylark Limited
Eldoret
08.2018 - 09.2018
- Completed in-depth reviews of market conditions and customer preferences.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Identified appropriate marketing channels and target customers for campaigns.
Secretary
I-Tech company
Eldoret
04.2006 - 07.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Reviewed and balanced daily bank deposits and deposit report.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Education
BA - Drama and Theatre Studies with IT
Maseno University
01.2015 - 01.2019
International Computer And Driving Licence - IT
ALPAX COLLEGE
Eldoret, Kenya 06.2015 - 09.2015
Kenya Certificate of Secondary Education -
Nakuru School
Nakuru, Kenya 01.2011 - 01.2014
Kenya Certificate of Primary Education -
Silver Bells Primary School
Matunda, Kenya 01.2003 - 01.2010
Skills
Good Communication Skills
Creativity
Leadership
Computer Literacy
Time management
Customer service
Software
Emails
Power point presentation
Ms Office
Social media
Timeline
Personal Assistant
VINNIE BAITE COMICS
09.2021 - Current
Customer Service Agent
Numeral IOT
11.2020 - 08.2021
Customer Service Specialist
Apex Collection Africa
11.2019 - 02.2020
Sales and marketer
Skylark Limited
08.2018 - 09.2018
International Computer And Driving Licence - IT
ALPAX COLLEGE
06.2015 - 09.2015
BA - Drama and Theatre Studies with IT
Maseno University
01.2015 - 01.2019
Kenya Certificate of Secondary Education -
Nakuru School
01.2011 - 01.2014
Secretary
I-Tech company
04.2006 - 07.2016
Kenya Certificate of Primary Education -
Silver Bells Primary School
01.2003 - 01.2010