Lucy Kinuthia
Nairobi,Kenya
Summary
Dedicated hospitality professional with 10 years of experience in food and beverage service and guest relations within high-volume international environments. Expertise includes food safety compliance, POS transaction handling, and operational support. Committed to enhancing customer experiences through effective teamwork and adherence to service and safety standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
McDonald's Restaurant
, Qatar
10.2024 - 01.2026
- Delivered exceptional front-of-house service by welcoming guests and guiding them through self-ordering kiosks and resolved customer concerns.
- Provided attentive table service and personalized hospitality, ensuring a warm, efficient, and customer-focused dining environment.
- Maintained cleanliness and organization of dining areas to ensure a comfortable, hygienic, and welcoming atmosphere.
- Trained and mentored junior team members on customer engagement, service excellence, and hospitality standards.
- Qatar
Junior Guest Experience
McDonald's Restaurant
, Qatar
05.2022 - 09.2024
- Welcomed and assisted guests throughout their dining experience.
- Delivered table service and supported special events.
- Managed guest concerns professionally and efficiently.
- Ensured dining areas remained clean, organized, and compliant with health and safety standards at all times.
- Qatar
Service Crew
McDonald's Restaurant
, Qatar
01.2021 - 04.2022
- Assisted customers with order placement and payment processing using POS systems and self-ordering kiosks.
- Prepared food and beverages according to company recipes, quality standards, and food safety regulations.
- Assembled dine-in, takeaway, and delivery orders accurately while maintaining speed and efficiency during peak hours.
- Maintained strict adherence to food hygiene, sanitation, and workplace safety procedures.
- Cleaned kitchen equipment, workstations, and food preparation areas to uphold high cleanliness standards.
- Qatar
Waitress/Cashier
Kenya Comfort Hotel and Suites
, Kenya
03.2017 - 05.2019
- Welcomed guests and provided attentive table service.
- Explained menu items and promoted specials.
- Operated POS terminals and handled cash, mobile, and card payments accurately.
- Prepared buffet dining areas for lunch and dinner service, ensuring cleanliness and proper presentation.
- Resolved guest complaints efficiently, maintaining customer satisfaction and service quality standards.
- Kenya
Busser
Java House Africa
, Kenya
11.2012 - 02.2017
- Cleared and reset tables promptly to ensure a clean and welcoming dining environment for guests.
- Assisted servers by delivering food and beverages to guests accurately and efficiently.
- Maintained cleanliness of buffet areas by removing used plates, utensils, and debris during service.
- Kenya
Kitchen Steward
Java House Africa
, Kenya
03.2012 - 10.2012
- Ensured proper sorting and cleaning of kitchen utensils to maintain hygiene standards.
- Collaborated with kitchen staff to streamline dishwashing and kitchen cleaning processes during peak hours.
- Adhered to all health and safety regulations to promote a safe kitchen environment.
- Kenya
Internship Trainee
Kivi Milimani Hotel
, Kenya
11.2011 - 01.2012
- Learned how to set up buffet stations and replenish food items to ensure a smooth and efficient dining service during shifts.
- Provided table service, welcomed guests, and implemented customer care procedures.
- Gained experience in housekeeping and hospitality service standards.
- Supported food and beverage service while upholding hygiene standards.
- Worked in Nairobi to enhance guest experiences through hospitality services.
Education
Diploma In Hotel and Catering Management -
Kenyan College
NairobiCertificate of Kenya Secondary Education -
Mary Immaculate Girls High School
Certificate of Kenya Primary Education -
Kagira Primary School
Skills
- Food & Beverage Service
- Buffet Setup & Maintenance
- Fine Dining
- Customer Complaint Resolution
- Table Service
- Cash handling and POS system
- Customer service
- Team collaboration
- Guest engagement
- Event coordination
- Guest relations management
Certification
- McDonald's Champions Certificate, 08/01/21, Success in high-volume restaurants through service quality improvement and operational efficiency.
- Certificate of Appreciation, 12/01/22, Recognized for commitment and operational support during FIFA World Cup operations in Qatar.
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
Guest Experience Leader
McDonald's Restaurant
10.2024 - 01.2026
Junior Guest Experience
McDonald's Restaurant
05.2022 - 09.2024
Service Crew
McDonald's Restaurant
01.2021 - 04.2022
Waitress/Cashier
Kenya Comfort Hotel and Suites
03.2017 - 05.2019
Busser
Java House Africa
11.2012 - 02.2017
Kitchen Steward
Java House Africa
03.2012 - 10.2012
Internship Trainee
Kivi Milimani Hotel
11.2011 - 01.2012
Diploma In Hotel and Catering Management -
Kenyan College
Certificate of Kenya Secondary Education -
Mary Immaculate Girls High School
Certificate of Kenya Primary Education -
Kagira Primary School