Lucy Kimeria
Karuri
Summary
Seek to work in an environment that challenges me further while allowing me to contribute to the continued growth and success of the organization. I aim to obtain a position that will utilize my extensive experience and offer opportunities for professional development in a company that values quality products and services.
Self-driven and energetic individual with the ability to work independently with minimal supervision. Confident and poised in interactions with individuals at all levels. Dependable, determined to succeed, and skilled in interpersonal communication, teamwork, and both oral and written communication.
Overview
28
28
years of professional experience
Work History
Administration
Hays Suites
08.2021 - 11.2021
- Develop operating standards, procedures, and job descriptions for all departments.
General Manager
Eastmark Hotel, Nakuru
01.2018 - 10.2019
- Oversee daily hotel activities and develop budgets
- Resolve departmental problems and maintain records
- Coordinate operations and stock management
- Prepare monthly and annual performance reports.
Property Manager (Including Pre-Opening)
Loswani Country Hotels Limited (Loswani Place)
06.2015 - 12.2017
- Manage all aspects of hotel sections, budgets, and compliance with regulations
- Conduct operations meetings and inspections
- Monitor operation costs and resolve emergencies.
Front Office Manager
Windsor Golf Hotel & Country Club
01.2009 - 10.2014
- Control front office activities and ensure adherence to standards
- Hire and train personnel, maintain department objectives
- Develop guest relationships and respond to emergencies.
Guest Relations
Windsor Golf Hotel & Country Club
09.2008 - 12.2008
- Conduct pre-shift meetings and handle guest complaints
- Prepare safari itineraries and manage VIP arrangements.
Sales Executive-Corporate
Aberdare Safari Hotels – Head Office
03.2004 - 08.2008
- Maintain corporate client relationships and negotiate contracts
- Provide market intelligence and customize conference solutions.
Guest Relations Officer
Block Hotels – Outspan Hotel
07.1996 - 02.2004
- Manage VIP arrangements and guest comfort
- Oversee functions/conferences and provide information on hotel services.
Receptionist/Cashier
Block Hotels – Outspan Hotel
07.1993 - 07.1996
- Ensure guest comfort on arrival and manage room keys
- Update data and coordinate with housekeeping and kitchen departments.
Camp Manager
Well worth Hotels, Lodges & Camps
- Supervise staff and oversee daily operations of the camp
- Ensure adherence to camp guidelines, policies, and procedures
- Prepare and manage camp budget, ordering supplies when necessary
- Ensure safety and cleanliness of camp grounds
- Resolve conflicts and provide support to campers and staff
- Maintain records and prepare reports.
General Manager
Lymack Suites Limited
- Coordinate, direct, and manage daily operations of the Apartments to meet team objectives, sales goals, and guest satisfaction
- Oversee guest service functions to handle customer complaints professionally
- Monitor departmental expenditures and maintain cost margins
- Inspect stores and ensure product quality standards are met
- Work with Heads of Departments in all hotel aspects
- Manage HR matters including hiring, training, and performance appraisals.
General Manager
Fedha Residences
- Establish systems for hotel property management
- Monitor security and budget systems
- Oversee planning and maintenance projects
- Handle guest complaints and conduct market research
- Ensure compliance with documentation and operating standards.
Education
Group Diploma in Public Relations, Marketing & Advertising -
London Chambers of Commerce & Industry (UK)
Certificate in Institutional Management -
Gen-Ka School of Catering
Kenya Certificate of Education -
Karinga Girls High School
Group Diploma in Public Relations, Marketing & Advertising -
London Chambers of Commerce & Industry (UK)
Certificate in Institutional Management -
Gen-Ka School of Catering
Kenya Certificate of Education -
Karinga Girls High School
Skills
- Building connections
- Planning, organizing and directing skills
- Ability to motivate team
- Excellent communication skills
Telephone
0725511934
Personal Information
- Date of Birth: 01/29/67
- Marital Status: Single
Awards
- Best Performance in Front Office Department, 1998
- Participating in the Eighth National Competition for Tourism Industry Employees (Guest Relations Category), 1998
- Achieving Service Excellence, 1999
References
- Ms. Lona Brown, Operations Director, Well worth Collection, +255 752899035, corp@wellworthgroup.com
- Ms. Yvonne N, Munene, Director, Lymack Suits Limited, +254 0715 184862, info@lymacksuites.com
- Mr. Charles Gakuu, Director, Air Travel & Related Studies, P.O. Box 40075, 228336, 228380, atrsc@bidii.com
Training
- Kenya Labour Laws Overviews, Mwiti & Associated, January 2014
- First Aid, Emergency Medical Trainers Ltd (EMT), November 2013
- Personal Effectiveness Program, First Africa Consulting Consortium, January 2013
- Revenue Management Course, Barefoot Consultancy, November 2012
- Effective Communication, First Africa Consulting Consortium, 2010
- “Bullet Proof” Sales Person, Crestcom, 2006
- Supervisory Skills, Kenya Utalii College, April 2002
- Quality Customer Focus, Consultant for Effective Training, October 2001
- Supervisory Management Skills, Consultant for Effective Training, October 2001
- Guest Relations, Kenya Utalii College, March 1999
- Customer Care, Kenya Utalii College, April 1997
- Selling Skills, Management Decision Information, December 1996
- Security Awareness for Cashiers and Receptionists, Adenau Security Consultants, September 1995
- Front Desk Techniques, Kenya Utalii College, May 1995
Timeline
Administration
Hays Suites
08.2021 - 11.2021
General Manager
Eastmark Hotel, Nakuru
01.2018 - 10.2019
Property Manager (Including Pre-Opening)
Loswani Country Hotels Limited (Loswani Place)
06.2015 - 12.2017
Front Office Manager
Windsor Golf Hotel & Country Club
01.2009 - 10.2014
Guest Relations
Windsor Golf Hotel & Country Club
09.2008 - 12.2008
Sales Executive-Corporate
Aberdare Safari Hotels – Head Office
03.2004 - 08.2008
Guest Relations Officer
Block Hotels – Outspan Hotel
07.1996 - 02.2004
Receptionist/Cashier
Block Hotels – Outspan Hotel
07.1993 - 07.1996
Camp Manager
Well worth Hotels, Lodges & Camps
General Manager
Lymack Suites Limited
General Manager
Fedha Residences
Group Diploma in Public Relations, Marketing & Advertising -
London Chambers of Commerce & Industry (UK)
Certificate in Institutional Management -
Gen-Ka School of Catering
Kenya Certificate of Education -
Karinga Girls High School
Group Diploma in Public Relations, Marketing & Advertising -
London Chambers of Commerce & Industry (UK)
Certificate in Institutional Management -
Gen-Ka School of Catering
Kenya Certificate of Education -
Karinga Girls High School
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