LUCY KIMATHI

Informed visitors of exhibit features and highlights to promote enriching gallery experiences.

• Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
• Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
• Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
• Guided special needs visitors to elevators and around obstructions to improve patrons' gallery experiences.
• Maintained safety and accuracy of shipments of works of art and curated collections.
• Inspected tour sites for potential hazards and arranged for repairs when needed.
• Built personal relationships with guests to promote positive experiences.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Furnished customers with unique experiences by developing and creating new tour routes.
• Assisted tour members with luggage, bags and maps while handling other helpful tasks.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Resolved passenger conflicts and medical emergencies during flights.
• Assisted passengers with storing luggage and helped locate seating.