LUCY KIARIE
CUSTOMER CENTRIC
Summary
Skilled team player with strong background in Customer service,education, Administrative duties . Works well independently to handle assignments and always ready to go above and beyond. Quick learner with great computer skills and driving skills
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Sales Officer
Rafiki Microfinance Bank
06.2023 - Current
- Proactively identified opportunities for process improvements within the sales department, leading to increased efficiency and effectiveness throughout the organization as a whole.
- Consistently contributed valuable insights during weekly team meetings to drive continuous improvement and foster a culture of collaboration.
- Enhanced customer satisfaction by promptly addressing concerns, resolving issues, and providing exceptional service.
- Increased overall sales by building strong relationships with clients and identifying their specific needs.
- Generated detailed reports on individual sales performances, identifying areas of improvement for ongoing success.
- Established a reputation for professionalism, integrity, and dedication to achieving results, earning numerous accolades from both clients and colleagues.
- Worked closely with the marketing department to create compelling promotional materials tailored to specific target markets.
- Streamlined internal communication processes between the sales team and other departments to improve operational efficiency.
- Conducted product demonstrations at client locations, highlighting features and benefits that met their unique requirements.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
BAGGAGE SERVICE AGENT
SWISSPORT INTERNATIONALAG- NAIROBI
NAIROBI
09.2024 - Current
- Update records for lost, delayed or pilfered bags found.
- Coordinate efforts with other airport personnel including security officers, ground crew members, customs agents, to ensure seamless services for all passengers involved.
- Build positive relationships with customers by providing exceptional customer service.
- Provide exceptional customer service, addressing concerns professionally and offering assistance when needed.
- Greet passengers in claim area and help them retrieve their luggage.
- Assist customers with luggage issues such as delayed and damaged while maintaining calm and personable demeanor.
- Update daily reports for all airlines i.e timings
Business Development Officer
HEILTZTECH PARTNERS LIMITED
04.2022 - 02.2023
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Kept meticulous client notes and updated account information in company databases.
- Devised targeted lead generation programs that yielded a significant increase in qualified prospects for the sales team to pursue.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
SALES LADY
MOTIFF TRADERS LIMITED
02.2019 - 08.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Increased sales and customer satisfaction through personalized servicing.
- Built rapport with clientele through active listening skills and tailored product suggestions based on their needs.
- Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
- Demonstrated strong visual merchandising skills by creating eye-catching displays that attracted customer attention.
- Located merchandise across various stores to address customer needs.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Conducted regular price checks, ensuring accuracy and competitive pricing for all merchandise.
- Worked closely with fellow sales staff to create a positive work environment focused on teamwork and shared success.
- Processed special orders for customers, coordinating with suppliers to ensure timely delivery of requested items.
- Provided pricing information to customers regarding specific products.
Education
No Degree - CERTIFICATE OF DANGEROUS GOODS
SWISSPORT TRAINERS
Nairobi, Nairobi Province, Kenya04.2024
No Degree - CERTICATE OF SERVICE AGENT
SWISSPORT TRAINERS
Nairobi, Nairobi Province, Kenya04.2024
No Degree - AVSEC: AVIATION SECURITY
SWISSPORT TRAINERS
Nairobi, Nairobi Province, Kenya04.2024
Bachelor of Arts - EDUCATION
MT. KENYA UNIVERSITY
NAKURU CAMPUS11.2018
No Degree - COMPUTER APPLICATIONS
PARTNER COMPUTER COLLEGE
Nairobi, Nairobi Province, Kenya04.2015
No Degree - CERTIFICATE OF SECONDARY EDUCATION
ST. MARTINS SECONDARY SCHOOL
NAKURU11.2014
No Degree - CERTIFICATE OF PRIMARY EDUCATION
SINENDET PRIMARY SCHOOL
Nakuru, Nakuru District, Kenya11.2010
Skills
- Dangerous goods
- Administrative support
- Passenger Screening
- Baggage Inspection
- Customer service and assistance
- Customer relations skills
- Behavioral observations
- Integrity and Honesty
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Decision-Making
- Team Collaboration
- Professionalism
- Interpersonal Skills
- Team building
- Analytical Thinking
- Task Prioritization
- Safety Awareness
- Written Communication
- Airport Certified Employee - Baggage Services
- Multitasking
- Procedure Implementation
- Threat Management
REFEREES
Peris Njeri Joseph Wambugu Joseph Wainaina
Director General Manager CEO
Motiff Traders limited HeiltzTech Partners Limited Muugi Tv
Contact: 0711 780423 Contact: 0720471254 Contact: 0710878056
periskiarie.pk@gmail.com admin@heiltztechpartnersltd.co.ke Josewainaina2017@gmail.com
Timeline
BAGGAGE SERVICE AGENT
SWISSPORT INTERNATIONALAG- NAIROBI
09.2024 - Current
Sales Officer
Rafiki Microfinance Bank
06.2023 - Current
Business Development Officer
HEILTZTECH PARTNERS LIMITED
04.2022 - 02.2023
SALES LADY
MOTIFF TRADERS LIMITED
02.2019 - 08.2021
No Degree - CERTIFICATE OF DANGEROUS GOODS
SWISSPORT TRAINERS
No Degree - CERTICATE OF SERVICE AGENT
SWISSPORT TRAINERS
No Degree - AVSEC: AVIATION SECURITY
SWISSPORT TRAINERS
Bachelor of Arts - EDUCATION
MT. KENYA UNIVERSITY
No Degree - COMPUTER APPLICATIONS
PARTNER COMPUTER COLLEGE
No Degree - CERTIFICATE OF SECONDARY EDUCATION
ST. MARTINS SECONDARY SCHOOL
No Degree - CERTIFICATE OF PRIMARY EDUCATION
SINENDET PRIMARY SCHOOL
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