LUCY TRACY KEMUNTO
KISII
Summary
- To obtain a position in which I can utilize my educational background and work experience in a challenging environment to grow and advance in my career.
- A highly organized and detail oriented public relations practitioner with experience in providing thorough and skill full administrative support to senior Executives.
- Highly competent professional who can be trusted with even the most confidential projects.
- Proven track record at accurately completing research, reporting, information management and marketing support activities within demanding time frames.
- Independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at an organizational level.
- Strong leadership skills with collaborative style.
Overview
10
10
years of professional experience
Work History
Customer service representative
Calltronix
01.2021 - 05.2023
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Inform customers of deals and promotions
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts
- Handle changes in policies or renewals
Customer service representative
Horizon contact Centre under multichoice
08.2017 - 05.2018
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Inform customers of deals and promotions
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts
- Handle changes in policies or renewals
Receptionist
Magharibi garden Hotel
02.2017 - 08.2017
- Greeting, registering, and assigning rooms to guests
- Operating the switchboard and PBX
- Answering telephonic and in-person queries related to hotel services and resolving any issues
- Processing guests' check ins and outs
- Preparing and completing room and restaurant bills
- Assisting guests' in storing valuables in secure deposit box
- Liaising with other departments of hotel
- Handling payments through cash, cheques and credit card
Marketing Assistant
Chigwell Holdings limited
01.2014 - 05.2016
- Assembles consumer-rating reports by compiling, consolidating, formatting and summarizing information
- Updates competitor's database by inputting data from field sales, compiling, and consolidating, formatting and summarizing information
- Publishing pricing schedules
- Supports sales presentation by assembling quotations, proposals, product catalogues and booklets
- Prepares brochures by formatting content and graphics
- Maintains marketing library by checking and replenishing inventory
- Provides Marketing tracking and research information by collecting, analyzing and summarizing data
- Provide support for marketing events and exhibitions as required
- Assist marketing manager with marketing activities, materials and literature
- Assist marketing team in daily marketing activities like: handling telephone enquiries
Sales Invoicing clerk
Binti collections ltd
03.2013 - 08.2013
- Gather data from vendor invoices to ensure that billing information is accurate
- Collecting information from the receiving and stock department
- Ensure pricing accuracy
- Maintains monthly revenue and related information that will be used to aid decision making in managerial level
- Verifies documentation supporting the invoice to be issued to customers
- Ensure rate used in invoicing is appropriate and based on an existing contract
- Assist in resolving all invoicing queries of their delegated customers
- Assist with monthly closing deadlines
- Processes sales invoices to 3rd party customers
Education
Diploma - Public Relations
University of Nairobi
01.2011
Kenya Certificate of Secondary Education -
Kioge Girls High School
01.2009
Kenya Certificate of Primary Education -
St Mary's Nyabururu
01.2005
Skills
- Organizing events
- Internal and external communication
- Media relations
- Reputation management
- Visual aid preparation
- Public presentation
- Preparation of PR tools
- Communication strategy development
- Crisis management
- Data entry skills
Accomplishments
- I have conducted market research
- Preparation of P.R tools: brochures, newsletters etc.
Introduction
As a trained Public Relations Practitioner (P.RP), I have had hands-on experience reaching out to clients for customer service delivery, reputation management as well as crisis management through use of intra-organizational as well as external organization communication skills. I also possess formal skills to undertake public opinion research as well as market research.
Languages
English, Swahili
Native language
Swahili
Advanced
C1
Timeline
Customer service representative
Calltronix
01.2021 - 05.2023
Customer service representative
Horizon contact Centre under multichoice
08.2017 - 05.2018
Receptionist
Magharibi garden Hotel
02.2017 - 08.2017
Marketing Assistant
Chigwell Holdings limited
01.2014 - 05.2016
Sales Invoicing clerk
Binti collections ltd
03.2013 - 08.2013
Kenya Certificate of Secondary Education -
Kioge Girls High School
Kenya Certificate of Primary Education -
St Mary's Nyabururu
Diploma - Public Relations
University of Nairobi
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