Lucy Karanja
Nairobi
Summary
Motivated, personable and organized individual with experience over 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
eMobilis Mobile Technology Institute
11.2017 - Current
- Coordinate, research and apply for grant funding towards MobiGirlz Initiative that is geared towards empowering women from disadvantaged background passionate about tech
- Source and sort scholars from disadvantaged backgrounds to benefit from scholarships
- Managing program operations Initiative, including program planning, communications, promotion, student selection, and enrollment
- Management of student applications, files and projects in the respective systems
- Assist with marketing including creating posters, email marketing using Gmass and newsletter drafting
- Overseeing the digital learning management platform (Moodle), including enrolling students, student support, and tracking student progress & certification.
Administration Manager
Muriithi Kireria & Associates Advocates
01.2015 - 10.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Prepared annual budgets with controls to prevent overages
- Verifying transactions comply with financial policies and procedures
- Onboarding new employees with training and new hire documentation
- Developed and maintained relationships with clients
- Maintaining list of accounts receivable and payable
- Applied customer feedback to develop process improvements and support long-term business needs
- Calculating salaries and benefits and data entry of payroll information
- Preparing and remit statutory deductions and payroll tax
- Maintained professional, organized and safe environment for employees and patrons
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Payment Officer
Stanbic Bank
08.2013 - 11.2014
- Making all funds transfer through RTGS, Telegraphic transfers and any other instructions directed
- Assisting the Inward and outward Payments team to process instructions loaded on the systems
- Processing inter account payments, cheques and salaries
- Complied with established procedures when approving or rejecting claims
- Processed payments to recipients
- Entered client details and notes into system for interdepartmental access and review
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Processed debtor payments and updated accounts to reflect new balance
- Improved operations through consistent hard work and dedication
- Proved successful working within tight deadlines and fast-paced atmosphere
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Personal Assistant, Managing Director
Alba Petroleum
07.2011 - 08.2012
- Provided general administrative support including scheduling meetings, making travel itineraries and managing documentation
- Managing budgets, preparing financial reports, liaising with bank managers on both the company's and directors personal banking
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Used discretion when handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Attended meetings, took notes and tracked action items
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained appropriate filing of personal and professional documentation.
Education
Bachelor of Business Administration -
Kenya Methodist University
01.2014
Diploma: Law -
Kenya School of Professional Studies
01.2007
Nyeri Certificate in Information Technology -
Turine Commercial College
01.2004
Nginda Girls High school
01.2003
Skills
- Leadership and organizational skills
- Excellent communication and active listening skills
- Problem solving skills
- Analytical and strategic planning skills
- Budgeting and forecasting
- Work flow planning
- Project planning and development
- Staff Management
Certification
- Fundamentals of Digital Marketing- Google
- Lean Six Sigma- Kenya Institute of Management
References
- Anthony M. Muriithi, Muriithi Kireria & Associates Advocates, 0774555555, anthony@syndicatelaw.co.ke
- Dr. Mercy Kibet, Mathari National Teaching and Referral Hospital, 0722770058, macywacera@gmail.com
- Edna Karijo, eMobilis Mobile Technology Institute, 0724676083, edna@emobilis.org
Training
- Attended transformation education summit under the theme Role of Stakeholders in Transforming Education for the Future
- Kenya National Commission (KNATCOM) for UNESCO training on Apps for Sustainable Development Goals
- Black Googler Network Event
- Invited for UNICEF Workshop on Ideating proposed curriculum for Creative Learning Program at KICD
- Invited for the launch of National Studies on Youth skills for Work and Life by Zizi Afrique Foundation
- Google for Kenya 2019 event on preserving our culture and helping Kenyan business to grow
- Supervisors and Mentors training for the Presidential Digital Talent Programme by Ministry of ICT
- Mental Health conference at the Lerai Toastmasters hosted by Barclays Kenya
Volunteer Experience
- Judge for Technovation Challenge by Safaricom
- Organizer and trainer at Africa Code Week for eMobilis (Kibera and Kangemi)
- Recruiter for the Presidential Digital Talent Programme Cohort III and IV
- Spearhead MobiGirlz an Initiative by eMobilis that trains, mentors and advances young women in tech
- Metal Health champion at Mathari National Teaching and Referral Hospital
Timeline
Operations Manager
eMobilis Mobile Technology Institute
11.2017 - Current
Administration Manager
Muriithi Kireria & Associates Advocates
01.2015 - 10.2017
Payment Officer
Stanbic Bank
08.2013 - 11.2014
Personal Assistant, Managing Director
Alba Petroleum
07.2011 - 08.2012
Bachelor of Business Administration -
Kenya Methodist University
Diploma: Law -
Kenya School of Professional Studies
Nyeri Certificate in Information Technology -
Turine Commercial College
Nginda Girls High school
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