LUCY GORO WAIRIMU
NAIROBI
Summary
A Motivated and adaptable professional seeking a position in any service industry. Committed to enhancing client satisfaction through effective teamwork and the application of strong customer service skills developed in previous roles.
Overview
17
17
years of professional experience
Work History
SHOP ATTENDANT
SENI ELECTRICALS&GENERAL SUPPLIES
09.2025 - Current
- Assisted customers with product selection and inquiries, enhancing their shopping experience in a busy retail environment.
- Guided customers in selecting appropriate products, fostering informed purchasing decisions in a retail setting.
- Organized and maintained inventory, ensuring product availability and accessibility for optimal customer service.
- Maintained inventory levels through regular stock checks and replenishment.
- Operated cash register and processed customer transactions efficiently.
ADMINISTRATIVE ASSISTANT
CHESS ENTRPRISE LIMITED
12.2020 - 12.2023
- Coordinated client appointments to optimize scheduling efficiency
- Executed word processing tasks to support documentation needs
- Creating brochures, newsletters and other office literature.
WAITRESS
CHEFS GRILL HOUSE RESTAURANT
02.2018 - 04.2020
- Greeted and escorted customers to tables, presented menus, and provided detailed information to enhance dining experience.
- Delivered exceptional customer service, resulting in positive customer experiences.
- Aimed to improve customer satisfaction through attentive service and personalized interactions.
CASHIER AND CUSTOMER SERVICE
NAULESHAN APPAREL
11.2017 - 01.2018
- Processed sales transactions accurately to enhance customer experience.
- Resolved customer complaints to maintain satisfaction and foster loyalty.
- Assisted customers with inquiries to provide timely information and solutions.
SHOP ATTENDANT
TAMANI BY-DESIGN
01.2012 - 01.2014
- Addressed customer inquiries and provided product knowledge to enhance shopping experience.
- Guided customers in locating products throughout the store.
- Processing and handling payments.
- Received stock deliveries and restocked shelves to maintain product availability.
- Assisted store manager with opening procedures, ensuring store readiness for customers.
SHOP ATTENDANT
SHYLOX BOUTIGE
01.2010 - 01.2012
- Assisted customers in locating desired products, enhancing overall shopping experience.
- Processed customer payments at checkout, ensuring efficient and accurate transactions.
- Addressed customer complaints and inquiries professionally, promoting customer satisfaction and loyalty.
- Providing shopping advice and recommendations to customers.
- Arranging and labeling goods on the display shelves.
- Receiving, unpacking and arranging new shipments from suppliers
- Organized merchandise displays and maintained cleanliness throughout the store.
- Collaborating with other team members to keep the sales floor area clean and always organized.
- Performing periodic price audits to resolve price discrepancies.
Education
Certificate - COMPUTER
ICS TECHNICAL COLLEGE
NAIROBI01-2024
DIPLOMA - CABIN CREW
KENYA INSTITUTE OF PROFESSIONAL STUDIES
01-2010
KENYA CERTIFICATE OF SECONDARY EDUCATION -
HIGH LINK SECONDARY SCHOOL
01-2008
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MARTIN LUTHER PRIMARY SCHOOL
01-2004
Skills
- POS [Point of sale] system
- Order taking and table service
- Food safety
- Product knowledge
- Excellent Customer Service skills
- Conflict Resolution
- Multitasking
- Attentiveness
- Flexibility
- Adaptability
- Advanced communication skills
- Active listening
- Works independently
- Positive Attitude
Timeline
SHOP ATTENDANT
SENI ELECTRICALS&GENERAL SUPPLIES
09.2025 - Current
ADMINISTRATIVE ASSISTANT
CHESS ENTRPRISE LIMITED
12.2020 - 12.2023
WAITRESS
CHEFS GRILL HOUSE RESTAURANT
02.2018 - 04.2020
CASHIER AND CUSTOMER SERVICE
NAULESHAN APPAREL
11.2017 - 01.2018
SHOP ATTENDANT
TAMANI BY-DESIGN
01.2012 - 01.2014
SHOP ATTENDANT
SHYLOX BOUTIGE
01.2010 - 01.2012
Certificate - COMPUTER
ICS TECHNICAL COLLEGE
DIPLOMA - CABIN CREW
KENYA INSTITUTE OF PROFESSIONAL STUDIES
KENYA CERTIFICATE OF SECONDARY EDUCATION -
HIGH LINK SECONDARY SCHOOL
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MARTIN LUTHER PRIMARY SCHOOL