Open To Work
Lucy Gitonga
Summary
Dynamic and results-driven waitress with extensive experience at Jamal Suday, excelling in customer service and staff onboarding. Proven ability to enhance team performance through effective training and conflict resolution. Committed to food safety compliance and fostering positive relationships, ensuring an exceptional dining experience in high-volume settings.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Waitress
Jamal suday
UAE
02.2023 - 02.2025
- Trained new waitstaff on menu items and service standards.
- Facilitated onboarding sessions to enhance team performance and efficiency.
- Demonstrated proper table setting and customer interaction techniques.
- Conducted role-playing exercises to improve communication skills among staff.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers at Jamal Suday.
- Delivered meals promptly to tables while ensuring customer satisfaction.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Managed cash register operations and processed customer payments efficiently.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Responded to ad hoc cleaning duties at end of shift.
Education
Highschool Certificate
Baringo, Kenya Skills
- Menu training
- Customer service
- Staff onboarding
- Conflict resolution
- Food safety compliance
- Relationship building
- Team collaboration
- Effective communication
- Adaptability to feedback
- Attention to detail
- Positive reinforcement
- Service optimization
- Service prioritization
- Food service etiquette
- Food safety oversight
- Order taking
- Order delivery
- Plate carrying techniques
- Reliability and punctuality
- Bar terminology
- Relationship management
- Plate presentation
- Item promotion
- Special event coordination
- Buffet setup and takedown
- Food safety
- Effective customer upselling
- Reservation management
- Hospitality and accommodation
- Food running
- Food presentation
- Performance improvement
- Dining area maintenance
- Verbal and written communication
- Cleanliness
- Physical stamina
- High volume dining
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
Sh15000/yr - Sh200000/yrTimeline
Waitress
Jamal suday
02.2023 - 02.2025
Highschool Certificate