Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucy Githinji

Nairobi

Summary

Proven to enhance customer loyalty and streamline operations, I leveraged complaint resolution and sales support skills at Sahara Hardware to outperform competitors. My background includes innovative marketing contributions at Villa Rosa Kempinski and expert handling of high-stress customer interactions, showcasing my ability to improve satisfaction and operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Housekeeping ] position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales , Customer Service and Administration

Sahara Hardware
08.2016 - Current
  • Stayed up-to-date with industry trends, incorporating relevant information into daily tasks to maintain a competitive edge over other businesses.
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.

Marketing Intern

Villa Rosa Kempinski
09.2014 - 12.2014
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Assisted in the planning and execution of successful product launch events.

Customer Service Representative

Higher Education Loans Board
09.2012 - 12.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Radio Intern

Kenya Broadcasting Network
01.2012 - 04.2012

Education

GED -

Kenyan Barista
Nairobi,Kenya
04.2024

GED -

Prime Stuff Limited
Nairobi,Kenya
06.2023

Bachelor of Arts - Corporate Communication

Multimedia University Of Kenya
Ongata Rongai
06.2015

GED -

Multimedia University of Kenya
Nairobi,Kenya
09.2012

Skills

  • Sales Support
  • Complaint Handling
  • Service standard compliance
  • Logistics support
  • Complaint resolution
  • Stock management
  • Order Fulfillment
  • Order Management
  • Sales Promotion
  • Retail store support

Certification

  • Food and Beverage Training - 2.5 months
  • Bartending and Mixology Training - 2.5 months

Timeline

Sales , Customer Service and Administration

Sahara Hardware
08.2016 - Current

Marketing Intern

Villa Rosa Kempinski
09.2014 - 12.2014

Customer Service Representative

Higher Education Loans Board
09.2012 - 12.2012

Radio Intern

Kenya Broadcasting Network
01.2012 - 04.2012

GED -

Kenyan Barista

GED -

Prime Stuff Limited

Bachelor of Arts - Corporate Communication

Multimedia University Of Kenya

GED -

Multimedia University of Kenya
Lucy Githinji