Lucy Amollo
Pharmaceutical Technologist
Nairobi
Summary
Experienced and dedicated Pharmacy Manager with a passion for assisting diverse individuals and a strong understanding of regulatory requirements. Possesses extensive knowledge in pharmacy practice and the pharmaceutical supply chain. Brings a successful career history spanning over ten years.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Pharmacy Manager
Smart Medical Hub
Nairobi, Kenya
4 2024 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of five supporting staff and technicians to deliver exceptional patient care and service.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Trained two pharmacy interns and two newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels on a weekly basis.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products monthly.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Developed policies and procedures for effective pharmacy management.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Played an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Enhanced patient safety by implementing rigorous medication error prevention protocols.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Achieved significant cost savings by negotiating better terms with pharmaceutical suppliers.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
- Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
- Reduced medication waste and disposal costs by implementing effective stock rotation system.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Increased patient satisfaction with personalized medication counseling sessions.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Pharmacy Technician (Retail)
Orion Pharmacy
02.2023 - 12.2023
- Developed and implemented marketing strategies
- Evaluated and improved customer service and responded to customer requests and issues
- Coordinated verification and filling of more than thirty daily prescriptions in high-volume retail pharmacy environment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Assisted in management of prescription deliveries, improving patient convenience.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Streamlined drug distribution processes, reducing wait times for patients.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within department.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Manager
Medsrus Pharmacy
03.2022 - 12.2022
- Planed, directed and evaluated the operations of the pharmacy.
- Studied market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
- Determined pharmaceuticals to be sold and implemented price and credit policies.
- Sourced and negotiated with vendors when necessary to procure pharmaceuticals.
- Developed and implemented marketing strategies.
- Evaluated and improved customer service and responded to customer requests and issues.
Pharmacy Procurement Officer
Aga Khan University Hospital
Nirobi, Kenya
06.2018 - 12.2021
- Developed and strengthened supplier relationships.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Assisted in development of annual budgets by forecasting procurement needs accurately based on historical data analysis.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Made valuable contributions to planning of pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Utilized software to order, track and invoice product shipments.
- Provided accurate and up-to-date records of leading procurement procedures.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Managed database of vendor details and pricing information to maintain organization.
- Collaborated cross-functionally to identify opportunities for improving efficiency in purchasing procedures.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
- Organized competitive bidding processes among suppliers to ensure fair pricing opportunities while maintaining high product quality standards.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Participated in professional development opportunities to stay current with industry best practices and continuously improve procurement skills.
- Enhanced inventory management by implementing well-organized system for tracking stock levels and reorder points.
- Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
- Conducted risk assessments for supply chain disruptions and implemented contingency plans accordingly to minimize impact on business operations.
- Input, analyzed and reported on data covering all aspects of procurement operations.
Pharmacy Technician
Karura Community Chapel
08.2018 - 08.2018
- Every year, Karura Community Chapel holds one-day medical camp.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Pharmaceutical Technologist
Aga Khan University Hospital
Nairobi, Kenya
01.2011 - 06.2018
- Facilitated smooth communication between staff members, fostering a positive team atmosphere that promoted collaboration within the workplace.
- Reduced medication errors through diligent attention to detail during prescription processing and verification processes.
- Participated in continuous professional development opportunities to stay current on pharmaceutical trends and advancements.
- Maintained optimal inventory levels using data analysis techniques, ensuring adequate supplies were available without overstocking medications that could expire or become outdated.
- Consistently met deadlines for prescription refills and medication orders, ensuring patients received their medications in a timely manner.
- Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines.
- Streamlined pharmacy operations, implementing effective inventory management systems for medication stock levels.
- Assisted pharmacists with conducting drug utilization reviews for improved patient care and prescription accuracy.
- Increased operational efficiency by cross-training in various roles such as compounding technician or IV technician when needed.
- Actively participated in team meetings, contributing ideas on how to enhance workflow processes for better productivity within the pharmacy department.
- Conducted thorough research on new medications entering the market, sharing information with colleagues to improve overall pharmaceutical knowledge within the team.
- Supported quality assurance initiatives by conducting regular audits of medication storage conditions and documentation practices.
- Enhanced patient safety by accurately preparing and dispensing medications according to prescriptions.
- Delivered exceptional customer service, addressing concerns promptly while demonstrating empathy towards patients'' needs.
- Assisted in training new hires by sharing best practices and insights gained from personal experience as a pharmaceutical technician.
- Managed patient records effectively, ensuring data confidentiality while maintaining an efficient filing system for easy access when necessary.
- Optimized customer satisfaction by providing timely and accurate medication counseling services for patients.
- Collaborated with healthcare professionals to ensure proper medication administration and dosage recommendations.
- Contributed to the development of pharmacy procedures for increased efficiency in daily tasks and activities.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
Volunteer Pharmacy Technician
Aga Khan University Hospital
Nairobi, Kenya
04.2010 - 04.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Science - Pharmacy
Kenya Medical Training College
Nairobi 09.2006 - 12.2009
Skills
Knowledge of Medications
Prescription Processing
Compounding Skills
Pharmacy Software Proficiency
Patient Education
Problem-Solving
Drug Inventory Management
Medication Dispensing
Patient education and counseling
Prescription Verification
Patient Safety
Medication Therapy Management
Certification
Enrolled Pharmaceutical Technologist, 2532
Volunteer Experience
- Pharmacy Technician, 04/01/10, 04/30/10, Aga Khan University Hospital Nairobi, Nairobi, Kenya, In my quest to gain Hospital Experience, I chose to volunteer at the Aga Khan University Hospital Nairobi due to its high quality standards and being that it is one of the biggest referral hospitals in the region.
- Pharmacy Technician, 08/01/18, 08/31/18, Karura Community Chapel, Nairobi, Kenya, Every year, Karura Community Chapel, a church I attend, holds a one day medical camp in which I normally register to offer my services.
Awardsandhonours
Joint Commission of International Accreditation, 2013, The JCIA certificate, or Joint Commission International Accreditation certificate, is awarded to healthcare organizations that meet or exceed international standards for patient care and safety.
Timeline
Pharmacy Technician (Retail)
Orion Pharmacy
02.2023 - 12.2023
Pharmacy Manager
Medsrus Pharmacy
03.2022 - 12.2022
Pharmacy Technician
Karura Community Chapel
08.2018 - 08.2018
Pharmacy Procurement Officer
Aga Khan University Hospital
06.2018 - 12.2021
Pharmaceutical Technologist
Aga Khan University Hospital
01.2011 - 06.2018
Volunteer Pharmacy Technician
Aga Khan University Hospital
04.2010 - 04.2010
Associate of Science - Pharmacy
Kenya Medical Training College
09.2006 - 12.2009
Pharmacy Manager
Smart Medical Hub
4 2024 - Current
Similar Profiles
Treasure ManningTreasure Manning
Package Handler at UPS Smart Hub AtlantaPackage Handler at UPS Smart Hub Atlanta
Jane (Xiao Feng) LiJane (Xiao Feng) Li
Director at Smart Hub AV CompanyDirector at Smart Hub AV Company
Mark Kimumwe TonnyMark Kimumwe Tonny
Territory Manager at Quaver Tech Hub/Smart Storage SolutionsTerritory Manager at Quaver Tech Hub/Smart Storage Solutions