Lucy Achieng
Sega
Summary
Resourceful Assistant Executive Housekeeper known for high productivity and efficiency in task completion. Possess specialized skills in inventory management, quality control, and staff training. Excel using strong organizational abilities, effective communication, and leadership to ensure optimal operation of housekeeping departments. Committed to maintaining high standards of cleanliness and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Executive Housekeeper
TAITA HILLS AND SALTLICK SAFARI LODGE LIMITED
TSAVO
01.2023 - Current
- Assist the EHK in overseeing the operations, budgeting, and maintaining the cost of the department, and implementing systems for tracking amenity usage and store requisition against occupancies and stock at hand.
- Responsible for ensuring that costs and inventory are controlled, productivity, and performance levels are attained.
- Monitoring control of supplies to avoid stockouts and maintain projected budget margins.
- Support departmental targets and objectives, and work schedules.
- Work closely with the Maintenance department to address all guest room repairs, ensure proper communication channels are followed through, and assist in developing rooms PPM schedule.
- Monitoring the performance of the floor supervisors and supporting them by guiding them to ensure standards are maintained as per the SOPs, and leading the team to develop an operational plan.
- Conduct staff performance assessment process and guide on improvement plan. Monitor the standards and performance of the team in liaison with EHK, and prepare PIP.
- Conduct regular training sessions to ensure that staff follow established procedures, policies, rules, and regulations.
- Manage the housekeeping team, fostering a culture of growth, development, and performance within the department.
- Ensures the personal grooming of the hotel's staff is up to standard by working with EHK in ordering the uniforms as required.
- Ensures team members have an up-to-date knowledge of all room categories and guest room amenities.
- Assist the EHK to maintain good communication and work relationships in the hotel. Ensure staffing levels cover business demands in the department.
- Ensure communication meetings are conducted, and post-meeting minutes and action plans are generated.
- Solve problems and make decisions at a supervisory level.
- Evaluates guest feedback and plans for training needs in liaison with the EHK.
- Regularly spot check employees' performance, correcting any mistakes or deficiencies, and ensure SOPs are followed at each operational level.
- Evaluates feedback from guests regarding housekeeping service quality and implemented changes accordingly.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Created schedules for staff according to occupancy levels and budgeting needs.
- Supervised daily activities of employees including assigning tasks and checking work performance.
- Coordinated with other departments for special requests or repairs needed in the room
HOUSEKEEPING FLOOR SUPERVISOR
TAITA HILLS AND SALTLICK SAFARI LODGE LIMITED
TSAVO
12.2021 - 12.2022
- Supervised housekeeping staff to ensure all areas are properly cleaned and maintained in accordance with hotel standards.
- Developed and implemented training programs for new housekeeping personnel.
- Conducted regular inspections of guest rooms, public areas, and other operational areas to ensure adherence to quality standards.
- Monitored inventory levels of cleaning supplies and reported any shortages to the Housekeeping Manager.
- Maintained records on employee attendance, work schedules, payroll information.
- Evaluated performance of individual employees and provided feedback as necessary.
- Answered questions from guests regarding housekeeping services offered at the hotel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed routine maintenance tasks such as vacuuming carpets, mopping floors, dusting furniture.
- Inspected linens for stains or tears before laundering them according to established protocols.
- Reported any malfunctioning equipment or hazardous conditions immediately upon discovery.
- Notified managers concerning need for major repairs or additions to building
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
GUEST ROOM ATTENDANT
Sarova Taita Hills and Saltlick Lodge Limited
TSAVO
09.2019 - 11.2021
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Provided information to guests about hotel services, facilities and local attractions.
- Greeted guests upon arrival and provided assistance with luggage.
- Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
- Responded to guest inquiries regarding dining options, transportation or recreational activities.
- Assisted with special requests from VIP guests when needed.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Reported any maintenance issues or concerns immediately to supervisors.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Managed linen cart by keeping neat and organized.
- Ensured compliance with safety regulations during each shift.
- Delivered extra linens, paper products and toiletries to guests upon requests.
- Cleaned and returned vacant rooms to occupant-ready status.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
FOOD AND BEVERAGE SUPERVISOR
Bykay Hotel
SIAYA
05.2018 - 08.2018
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Trained new hires in proper food handling techniques and safety regulations.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
RECEPTIONIST/ WAITRESS
Bykay Hotel
SIAYA
08.2017 - 04.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
MANAGEMENT DEVELOPMENT PROGRAMME
KENYA UTALII COLLEGE
NAIROBI06-2024
OCCUPATIONAL HEALTH AND SAFETY
ECOHEALTH COMPANY LIMITED
Bachelor of Science - Bachelors of Hotel And Hospitality Management.
RONGO UNIVERSITY
MIGORICOMPUTER LITERACY PACKAGES PROGRAM
AFRICAN INSTITUTE OF RESEARCH &DEVELOPMENT STUDIES
KISUMUKENYA CERTIFICATE OF SECONDARY EDUCATION
ST. FRANCIS RANGALA GIRLS HIGH SCHOOL
Skills
- Microsoft Office suite
- Opera PMS
- Team Leadership
- Budgeting and Inventory control
- Scheduling expertise
- PNL interpretation
- Proficient communication skills both
verbal and written - Proactive and Reliable
Accomplishments
- Employee of the month (February 2022)- for best groomed
- Employee of the month (NOVEMBER 2021)- for most dedicated employee, promoted to floor supervisor in December
- Foresaw the renovation of 96 room capacity unit from beginning to completion for a three month period.
- Trustee of a pension plan.
- Assistant Executive Housekeeper.
REFEREES
- Emanuel Mwakio, Front Office Manager, (Head Rooms Divison) Taita Hills Safari Resort,
- Benard Otieno, Director, Bykay Hotel, 0701000929
- Dr. Rebecca Cheruon, Lecturer, Kabarak University, 0720539540
Timeline
Assistant Executive Housekeeper
TAITA HILLS AND SALTLICK SAFARI LODGE LIMITED
01.2023 - Current
HOUSEKEEPING FLOOR SUPERVISOR
TAITA HILLS AND SALTLICK SAFARI LODGE LIMITED
12.2021 - 12.2022
GUEST ROOM ATTENDANT
Sarova Taita Hills and Saltlick Lodge Limited
09.2019 - 11.2021
FOOD AND BEVERAGE SUPERVISOR
Bykay Hotel
05.2018 - 08.2018
RECEPTIONIST/ WAITRESS
Bykay Hotel
08.2017 - 04.2018
MANAGEMENT DEVELOPMENT PROGRAMME
KENYA UTALII COLLEGE
OCCUPATIONAL HEALTH AND SAFETY
ECOHEALTH COMPANY LIMITED
Bachelor of Science - Bachelors of Hotel And Hospitality Management.
RONGO UNIVERSITY
COMPUTER LITERACY PACKAGES PROGRAM
AFRICAN INSTITUTE OF RESEARCH &DEVELOPMENT STUDIES
KENYA CERTIFICATE OF SECONDARY EDUCATION
ST. FRANCIS RANGALA GIRLS HIGH SCHOOL
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