OKEYO LUCKY MIKE OCHIENG
MIS Analyst
Summary
Experienced MIS professional with a proven track record in leading projects, automating workflows, and delivering actionable insights. Proficient in Snowflake, Python, SQL, and Power BI, with a strong emphasis on team leadership and data-driven decision-making. I am committed to driving operational excellence, streamlining processes, and delivering innovative solutions that align with organizational objectives.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Management Information Systems Lead
OKEYO LUCKY MIKE OCHIENG
01.2023 - Current
- Spearheaded a project team tasked with developing dynamic Power BI dashboards for campaign performance tracking, improving data transparency and decision-making
- Automated reporting processes and built dashboards to measure coaching efficacy and audit performance, reducing manual reporting errors by X%
- Designed and executed audit forms to streamline data collection, enhancing workflow efficiency and compliance
- Leveraged Snowflake and SQL to integrate and manage large data sets, ensuring real-time availability for reporting purposes
- Utilized Python to automate repetitive data tasks, optimizing workflow processes and reducing time spent on manual operations
- Collaborated with cross-functional teams to identify and resolve data pain points, improving the quality and usability of MIS tools
Quality Analyst
CCI Kenya
10.2022 - Current
- Audited and monitored agent performance across multiple business channels (tickets, social, chats, telephony) using advanced analytics tools
- Designed and implemented time-based reports (WBR, MBR, QBR) to provide actionable insights into team and campaign performance
- Conducted calibrations and refresher training sessions, improving agent knowledge and KPIs
- Delivered feedback sessions to enhance team performance and ensure KPI compliance
IT Intern
Kenya Airports Authority, JKIA
05.2022 - 08.2022
- Administered ICT support services and resolved advanced issues for airport equipment, including thermal cameras and flight information systems (FIDS)
- Conducted network troubleshooting, hardware upgrades, and software maintenance to optimize system performance
- Trained end-users on ICT tools, improving system utilization across departments
Education
Bachelor of Applied Statistics - Computing
University of Eldoret
01.2017 - 04.2022
Skills
Advanced Power BI dashboard creation
Expertise in Snowflake
SQL for advanced data querying and integration
Automation of reporting and workflows using Python
Building dynamic audit forms
Automated coaching dashboards
Data governance
Accuracy management
Compliance monitoring
Lead and mentor teams
Data-driven solutions
Aligning MIS initiatives with organizational goals
Collaboration and communication skills
Stakeholder management
Skills
Advanced Power BI dashboard creation for campaign analysis and team performance tracking., Expertise in Snowflake for data warehousing and SQL for advanced data querying and integration., Automation of reporting and workflows using Python for increased efficiency., Building dynamic audit forms and automated coaching dashboards to improve team performance metrics., Data governance, accuracy management, and compliance monitoring., Proven ability to lead and mentor teams, delivering impactful data-driven solutions., Expertise in aligning MIS initiatives with organizational goals to enhance productivity., Strong collaboration and communication skills for stakeholder management.
Timeline
Management Information Systems Lead
OKEYO LUCKY MIKE OCHIENG
01.2023 - Current
Quality Analyst
CCI Kenya
10.2022 - Current
IT Intern
Kenya Airports Authority, JKIA
05.2022 - 08.2022
Bachelor of Applied Statistics - Computing
University of Eldoret
01.2017 - 04.2022