Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

OKEYO LUCKY MIKE OCHIENG

MIS Analyst

Summary

Experienced MIS professional with a proven track record in leading projects, automating workflows, and delivering actionable insights. Proficient in Snowflake, Python, SQL, and Power BI, with a strong emphasis on team leadership and data-driven decision-making. I am committed to driving operational excellence, streamlining processes, and delivering innovative solutions that align with organizational objectives.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Management Information Systems Lead

OKEYO LUCKY MIKE OCHIENG
01.2023 - Current
  • Spearheaded a project team tasked with developing dynamic Power BI dashboards for campaign performance tracking, improving data transparency and decision-making
  • Automated reporting processes and built dashboards to measure coaching efficacy and audit performance, reducing manual reporting errors by X%
  • Designed and executed audit forms to streamline data collection, enhancing workflow efficiency and compliance
  • Leveraged Snowflake and SQL to integrate and manage large data sets, ensuring real-time availability for reporting purposes
  • Utilized Python to automate repetitive data tasks, optimizing workflow processes and reducing time spent on manual operations
  • Collaborated with cross-functional teams to identify and resolve data pain points, improving the quality and usability of MIS tools

Quality Analyst

CCI Kenya
10.2022 - Current
  • Audited and monitored agent performance across multiple business channels (tickets, social, chats, telephony) using advanced analytics tools
  • Designed and implemented time-based reports (WBR, MBR, QBR) to provide actionable insights into team and campaign performance
  • Conducted calibrations and refresher training sessions, improving agent knowledge and KPIs
  • Delivered feedback sessions to enhance team performance and ensure KPI compliance

IT Intern

Kenya Airports Authority, JKIA
05.2022 - 08.2022
  • Administered ICT support services and resolved advanced issues for airport equipment, including thermal cameras and flight information systems (FIDS)
  • Conducted network troubleshooting, hardware upgrades, and software maintenance to optimize system performance
  • Trained end-users on ICT tools, improving system utilization across departments

Education

Bachelor of Applied Statistics - Computing

University of Eldoret
01.2017 - 04.2022

Skills

Advanced Power BI dashboard creation

Skills

Advanced Power BI dashboard creation for campaign analysis and team performance tracking., Expertise in Snowflake for data warehousing and SQL for advanced data querying and integration., Automation of reporting and workflows using Python for increased efficiency., Building dynamic audit forms and automated coaching dashboards to improve team performance metrics., Data governance, accuracy management, and compliance monitoring., Proven ability to lead and mentor teams, delivering impactful data-driven solutions., Expertise in aligning MIS initiatives with organizational goals to enhance productivity., Strong collaboration and communication skills for stakeholder management.

Timeline

Management Information Systems Lead

OKEYO LUCKY MIKE OCHIENG
01.2023 - Current

Quality Analyst

CCI Kenya
10.2022 - Current

IT Intern

Kenya Airports Authority, JKIA
05.2022 - 08.2022

Bachelor of Applied Statistics - Computing

University of Eldoret
01.2017 - 04.2022
OKEYO LUCKY MIKE OCHIENGMIS Analyst