LUCKY KIRWA CHEPKANGOR
WAITER, RECEPTIONIST AND CASHIER
NAKURU
Summary
I am known for my exceptional competence and autonomy in executing tasks, upholding professionalism at all times. My approach to client service is both persuasive and courteous, ensuring a memorable experience. With a rich blend of knowledge, hands-on experience, and an unwavering drive for excellence, I am confident in my ability to make a positive impact within your organization.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
CASHIER
JAVA HOUSE AFRICA
01.2023 - Current
- Maintain safe custody of all company assets throughout the shift.
- Taking orders at the counter and assisting both dining-in and takeaway guest.
- Handling customer interactions at various levels of customer touchpoints.
- Assist in service operations by ensuring there is enough cutlery, well folded during the shift, for both take-away and sit-in. Ensure all SOPs are maintained.
- Receive branch calls, address any guest concerns, and notify the manager.
- Ensure aggregator and takeaway orders are well-packed and dispatched correctly.
- Collaborate with other team members to ensure a positive guest experience.
WAITER
JAVA HOUSE AFRICA
09.2021 - 12.2022
- Greeting and Seating Guests: Welcoming guests with warmth, showing them to their tables, and presenting the menu.
- Taking Orders: Accurately recording food and drink orders, accommodating special requests, and ensuring clarity. Carry ordered dishes from the kitchen to the assigned station.
- Serving Food and Drinks: Delivering meals and beverages in a timely and professional manner, ensuring everything is as ordered.
- Checking on Guests: Ensuring guests are satisfied with their meals and addressing any concerns or requests promptly.
- Table Setup and Cleanup: Preparing tables with proper settings before guests arrive and clearing tables after use. Maintain cleanliness and sanitation of the Waiter’s station, tables and chairs, carpet and fixtures.
- Coordinating with the Kitchen: Relaying orders to the kitchen staff and ensuring smooth communication to avoid mistakes.
- Processing Payments: Handling billing and payments efficiently, providing receipts, and thanking guests.
- Maintaining Cleanliness: Ensuring the dining area is clean, organized, and presentable at all times by Carrying back the kitchen dishes, glassware and silverware to wash-up area.
- Knowledge of Menu: Being familiar with the menu to answer guests' questions and make recommendations.
- Providing Excellent Customer Service: Creating a positive experience for guests by being attentive.
- Participate in a training program to develop skills and to prepare for future promotion.
STEWARD
JAVA HOUSE AFRICA
03.2021 - 08.2021
- Cleaning Duties: Washing dishes, utensils, and cookware; cleaning kitchen surfaces, floors, and equipment.
- Stocking Supplies: Ensuring proper inventory of kitchen and dining supplies, such as cutlery, plates, napkins and Manages the inventory of cleaning Materials and Chemicals.
- Assisting Kitchen Staff: Supporting chefs and kitchen staff by prepping ingredients, handling deliveries and storage following food safety procedures and food quality requirements related to all processes.
- Waste Management: Properly disposing of trash, recycling, and food waste to maintain a hygienic environment by controlling the garbage segregation as per Company’s Policies.
- Maintaining Equipment: Ensuring kitchen appliances and tools are clean, functional, and stored.
- Health and Safety Compliance: Following hygiene and safety regulations to maintain high standards.
- Support in Events: Assisting with food and beverage setups for special events or large gatherings.
- Participate in a training program to develop skills and to prepare for future promotion.
RECEPTIONIST
LAKE NAIVASHA SAWELA LODGE
12.2019 - 02.2021
- Reception Duties (check-in/check-out and information), Cashiering, Switchboard operations, Handling guest complains, Marketing and selling the hotel products and services, Handling daily room report, Filling reports, Guest relation activities.
- Handling bookings and cancellations, ensuring rooms are prepared and assigned appropriately.
WAITER
LAKE NAIVASHA SAWELA LODGE
09.2018 - 12.2019
- Greeting Guests: Welcoming guests with elegance and professionalism and formally.
- Menu Expertise: Having thorough knowledge of the menu, wine list, and special dishes to provide detailed recommendations for the assigned venue.
- Taking Orders: Ensuring precise understanding of guest preferences, including dietary restrictions, and conveying them accurately to the kitchen.
- Serving Food and Beverages: Presenting dishes and drinks with finesse, adhering to fine dining etiquette, such as serving from the correct side and using proper cutlery placement.
- Recommending wine or beverage pairings that complement the dishes ordered.
- Anticipating Needs: Proactively addressing guest needs, such as refilling glasses or replacing silverware, Offer and refill water, bread, butter, and beverages often without being asked.
- Handling Complaints: Resolving any guest concerns or complaints graciously and promptly, ensuring their satisfaction by Reporting immediately any problems and guests complains to their direct supervisor.
- Table Setting: Preparing tables with meticulous attention to detail, place all chinaware, glassware, and silverware in the station including high-quality tableware, linens, and floral arrangements, and making sure the buffet area is properly set.
- Collaborating with Staff: Coordinating with chefs, sommeliers, and other team members to ensure seamless service and Perform Room Service duties when requested by supervisors.
- Participate in a training program to develop skills and to prepare for future promotion.
RECEPTIONIST
LAKE BOGORIA SPA RESORT
10.2017 - 08.2018
- Reception Duties (check-in/check-out and information), Cashiering, Switchboard, Porterage, Guest relation, Handling guest complains, Housekeeping (Rooms, Public Area, and Laundry), Storekeeping (ordering, purchasing, receiving, storing, issuing using FIFO), Food and beverage control, Credit control, Daily cash and sales reconciliation, Handling bookings and cancellations, ensuring rooms are prepared and assigned appropriately.
WAITER
LAKE BOGORIA SPA RESORT
01.2017 - 09.2017
- Welcoming Guests: Offering a friendly and warm greeting, ensuring guests feel comfortably valued.
- Menu Assistance: Explaining the menu, answering questions, and recommending dishes or beverages based on guest preferences.
- Taking Orders: Accurately noting food and drink orders, including any special dietary requests.
- Serving Orders: Delivering meals and beverages in a timely manner, ensuring presentation aligns with the resort's standards and Perform Room Service duties when requested by supervisors.
- Correctly apply the food safety procedures and food quality requirements related to all processes.
- Participate in a training program to develop skills and to prepare for future promotion.
- Event Support: Assisting with service during special events, themed dinners, or poolside dining experiences.
- Managing Outdoor Service: serving by the pool, beach, or terrace, adapting to the unique needs of these locations and being aware of all events and activities and be able to communicate to the guests.
- Problem-Solving: Addressing guest concerns or complaints professionally and ensuring quick resolutions by Reporting immediately any problems and guests complains to their direct supervisor.
- Table Management: Ensuring tables are set elegantly and appropriately for each meal, and clearing them afterward.
RECEPTIONIST
UTALII HOTEL
05.2016 - 12.2016
- Reception Duties (check-in/check-out and information), Cashiering, Switchboard, Porterage, Guest relation, Handling guest complains, Housekeeping (Rooms, Public Area, and Laundry), Storekeeping (ordering, purchasing, receiving, storing, issuing using FIFO), Food and beverage control, Credit control, Daily cash and sales reconciliation, Handling departmental keys.
- Guest Services: Welcoming and checking in guests, Providing information about the hotel facilities, nearby attractions, or transportation.
- Reservation Management: Handling bookings and cancellations, ensuring rooms are prepared and assigned appropriately.
- Communication: Responding to guests' requests and addressing their complaints, Coordinating with housekeeping, maintenance, and other departments.
- Cashiering and Billing: Handling payments and invoices, Managing foreign currency exchanges.
- Record Keeping: Maintaining accurate guest records, Preparing reports on room occupancy and revenue.
Education
Graduate Certificate - Front Office Operation, F&B Sales
KENYA UTALII COLLEGE
Nairobi, Nairobi Province, Kenya 09.2015 - 05.2017
Certificate - Information communication Technology
VOCATIONAL TRAINING AND PRODUCTION CENTRE
Nairobi, Nairobi Province, Kenya 05.2014 - 10.2014
Kenya certificate in secondary education (KCSE) - undefined
KISANANA HIGH SCHOOL
01.2010 - 11.2013
Skills
Table Service
Timeline
CASHIER
JAVA HOUSE AFRICA
01.2023 - Current
WAITER
JAVA HOUSE AFRICA
09.2021 - 12.2022
STEWARD
JAVA HOUSE AFRICA
03.2021 - 08.2021
RECEPTIONIST
LAKE NAIVASHA SAWELA LODGE
12.2019 - 02.2021
WAITER
LAKE NAIVASHA SAWELA LODGE
09.2018 - 12.2019
RECEPTIONIST
LAKE BOGORIA SPA RESORT
10.2017 - 08.2018
WAITER
LAKE BOGORIA SPA RESORT
01.2017 - 09.2017
RECEPTIONIST
UTALII HOTEL
05.2016 - 12.2016
Graduate Certificate - Front Office Operation, F&B Sales
KENYA UTALII COLLEGE
09.2015 - 05.2017
Certificate - Information communication Technology
VOCATIONAL TRAINING AND PRODUCTION CENTRE
05.2014 - 10.2014
Kenya certificate in secondary education (KCSE) - undefined
KISANANA HIGH SCHOOL
01.2010 - 11.2013
Similar Profiles
Eliza ScogginEliza Scoggin
Direct Sales Representative at Java House AfricaDirect Sales Representative at Java House Africa
GILLIAN WANDAIGILLIAN WANDAI
Head Chef at Java House AfricaHead Chef at Java House Africa
Fred OsoroFred Osoro
Line Chef at Java House AfricaLine Chef at Java House Africa