Lucky Malanga
Waiter
WATAMU
Summary
Dedicated waiter with a strong focus on customer service, multitasking, and adaptability. Proven ability to enhance guest experiences and streamline service efficiency.
Overview
1
1
Language
14
14
years of professional experience
Work History
Assistant Waiter
MSC CRUISE LINE
08.2024 - Current
- Assisted with food and beverage service, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining areas during service shifts.
- Collaborated with waitstaff to enhance guest satisfaction through attentive service.
- Adapted quickly to changing priorities and guest requests in a fast-paced environment.
- Engaged with guests to provide personalized recommendations based on preferences.
- Contributed to team efficiency by facilitating smooth communication between kitchen and dining staff.
- Implemented feedback from supervisors to improve service quality and customer experience.
Waiter
Toscana Restuarant
12.2023 - 09.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Assisted in training new staff on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
- Handled customer inquiries and resolved issues promptly to maintain positive dining experience.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Recommended menu items based on guest preferences to drive sales.
Restaurant Waiter
Newscafe Restaurant
11.2015 - 02.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy, maintaining high standards for food presentation and delivery speed.
- Trained new staff on restaurant protocols and efficient service techniques to enhance team performance.
- Coordinated with kitchen staff to streamline service flow and minimize wait times for patrons.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Waiter
Reef Hotel
05.2013 - 07.2014
- Monitored table turnover rates to optimize seating efficiency during peak hours.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Waiter
Hemingways Watamu
06.2012 - 06.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Food And Beverage - Food And Beverage Certificate
Coast Intitute of Technology
Voi, Taita Taveta District, Kenya 04.2001 -
Skills
Cleanliness standards
Patience and empathy
Strong multitasking
Customer service focus
Adaptability under pressure
Team player mentality
Reliability and punctuality
Table setting expertise
Efficient food delivery
Understanding dietary restrictions
Menu design
Customer service
Time management
Team collaboration
Timeline
Assistant Waiter
MSC CRUISE LINE
08.2024 - Current
Waiter
Toscana Restuarant
12.2023 - 09.2024
Restaurant Waiter
Newscafe Restaurant
11.2015 - 02.2020
Waiter
Reef Hotel
05.2013 - 07.2014
Waiter
Hemingways Watamu
06.2012 - 06.2013
Food And Beverage - Food And Beverage Certificate
Coast Intitute of Technology
04.2001 -
watching movies,football, music
After work i always relax and listen to music or watch my favourites movies.