LOYCE M. ONGAGA
Unit Leader
Eldoret
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
My goal is to strengthen my relationships with clients by keeping communication lines open and regularly checking in on them regarding their needs. I’ll also strive to be more proactive in addressing their concerns and look for ways to provide better care,i am compassionate and patient worker who knows how to keep a level head during emergencies.
Overview
23
23
years of professional experience
2
2
Languages
Work History
INSURANCE UNIT LEADER
ICEA LION GROUP
ELDORET
03.2019 - Current
- Key Contributions & Results:
- Strategic thinking, identification and organizing for events and meetings that created prospecting platforms for Sales Agents
- Acquisition of new individual life clients and retention of existing clients to ensure commercial viability of existing portfolio
- Accurately and timely generating Daily, Weekly and Monthly productivity reports
- Managing the day-to-day running of the Sales team with a view to provide effective customer service, timely processing of account opening and loans applications, maximizing sales opportunities, and ensuring compliance with laid-down procedures to maintain optimal service standards and control risk.
- Planned, organized, directed and facilitated marketing strategy and budget implementation to meet sales goals and leverage influence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established unit performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Insurance Sales Agent
ICEA LION GROUP CO LIMITED
ELDORET
02.2007 - 03.2019
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed sales strategies to increase sales of insurance policies.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
- Attended industry conferences to stay informed of latest products and trends.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Voluntary Worker
UZIMA FOUNDATION
Eldoret
01.2004 - 12.2006
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Assisted with event coordination and on-site support.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Maintained and updated database of information for organization.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Youth Worker
Ushirika youth group
Nyamira
03.2001 - 12.2002
- Provided key emotional support to special needs youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Developed and implemented range of lessons and resources to motivate young people.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Implemented and developed programs to address poverty and inequality.
- Facilitated outreach activities to build community awareness.
Clerical Computer Internship
skillsoft E-learning center
Nairobi
06.2000 - 12.2000
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
CERTIFICATE OF PROFICIENCY -
College of Insurance Nairobi
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
Kenyenya Secondary School
Skills
Excellent Communication
undefinedAccomplishments
- Supervised team of ten staff members.
- Achieved company set targets through effective team work
- communicated clearly to staff members about company targets and objectives
- Collaborated with team members in coming up with worksite marketing events
Timeline
INSURANCE UNIT LEADER
ICEA LION GROUP
03.2019 - Current
Insurance Sales Agent
ICEA LION GROUP CO LIMITED
02.2007 - 03.2019
Voluntary Worker
UZIMA FOUNDATION
01.2004 - 12.2006
Youth Worker
Ushirika youth group
03.2001 - 12.2002
Clerical Computer Internship
skillsoft E-learning center
06.2000 - 12.2000
CERTIFICATE OF PROFICIENCY -
College of Insurance Nairobi
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
Kenyenya Secondary School
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