Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline

LOURINE AUMA ONYANGO

Nairobi,30

Summary

A highly talented and hardworking Victual administrative assistant with a winning attitude and desire to deliver an exceptional administrative task. With over 2years of experience in the industry, I’m efficient and enthusiastic with strong leadership abilities and able to adjust to different work environments. Working has given me a broad base of experience working with people of different cultures, languages and economic backgrounds. I’m result-driven sales/customer service professional and able to foster mutually beneficial relationships with clients and colleagues. I possess a track record of exceeding performance targets. Focused and communicative individual possessing superb data entry, Time management and customer service skills. My objective is to utilize my professional skills and knowledge in offering quality administrative skills to support my clients and ensure their projects becomes a success.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
1
1
Language

Work History

Virtual Administrative Assistant

Remote
Nairobi, Kenya
09.2019 - 12.2021
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Conferred with customers by telephone, chat or email to provide information about [Product or Service].
  • Manage Email to ensure all messages are sent and responding to customer's queries
  • Analyzed and compiled data to prepare comprehensive reports for management.

Shipping/ Clerk

Speedex Logistics
01.2019 - 02.2020
  • Preparation of shipping application to shipping lines Processing of Import declaration forms ( IMO) Lodging of Entries( IM4) and courier (IMC) Application of KEBS exemptions in ICMS system Application of KEBS inspection and approval document( KEBS CD)

Intern

Speedex Logistics
08.2017 - 11.2017
  • Vessel cargo tracking Nomination of various shipments to ICD Application of import declaration forms
  • Fielded and answered 100+ phone calls, composed emails and other correspondence to facilitate internal communication and address general and specific enquiries from clients
  • Managed a database of 100+ customers, 50 employee payroll and hundreds of company records implementing a digital filing system that maintained data safety and improved retrieval speeds
  • Worked closely with the Shipping team in preparing shipping documentation, maintaining updated records , and providing timely and accurate monthly reports to the management.

Data Entry Officer

Ajira Digital
05.2017 - 07.2017
  • Audited online applications for accuracy and completeness and loaded information onto prescribed databases
  • Performed clerical duties such as making follow up calls, responding to requests for information and preparation of reports

Field Support Officer

Research Triangle Institute
01.2017 - 03.2017
  • Participated in workshops, public meetings and career fairs that mobilized over 200 youths on life skills training offered by the organization
  • Nurtured positive relationships with potential employers visiting their premises and making follow up calls to gain their partnership and enable RTIs trainees to get practical job experience.

Merchandiser

House of Manji
06.2016 - 08.2016
  • Represented Manji across 8 retail outlets coordinating with both store managers and outlet employees in creating, participating and supporting in-store merchandising activities including product launches, shelfreset, and promotions and sampling events resulting in consistent accomplishment of revenue targets
  • Recorded all transactions including daily sales, and receiving orders & cash receipts Tracked stock movement to ensure real-time replenishment and generated timely and accurate reports to the supervisor
  • EY ACHIEVEMENTS Averaged an achievement of sales targets at Manji ranking position 6 out of the 10 merchandisers in the Nairobi region Praised by the manager for maintaining accuracy in handling recordings under the shipping department Acquired the partnership of 10 employers while working at Research Triangle
  • Nstitute that saw 30+ trainees absorbed in internship programs at the employers workplace
  • Developed spreadsheets and communication templates that increased the speed of data entry and request processing improving overall company efficiency
  • HOBBIES Reading Making friends Charity works Travelling and socializing

Education

COLLEGE EDUCATION - sales and marketing

Technical University of Kenya
09.2014 - 07.2017

Skills

    Customer service support

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Certification

Ujamaa Family Centre

Software

Canva

Trello

Click up

Zoho

Timeline

Virtual Administrative Assistant - Remote
09.2019 - 12.2021
Shipping/ Clerk - Speedex Logistics
01.2019 - 02.2020
Intern - Speedex Logistics
08.2017 - 11.2017
Data Entry Officer - Ajira Digital
05.2017 - 07.2017
Field Support Officer - Research Triangle Institute
01.2017 - 03.2017
Merchandiser - House of Manji
06.2016 - 08.2016
Technical University of Kenya - COLLEGE EDUCATION, sales and marketing
09.2014 - 07.2017

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LOURINE AUMA ONYANGO