LOUISA C. TUITAI

• Teaching Music and English to learners as per the timetable
• Prepare schemes of work, lesson plans and any other teaching materials or documentation required
• Organize and prepare students to perform during assemblies, school functions and music festivals
• Collaborate with the administration, students and teachers in my department and other departments and other stakeholders to enhance learning
• Work to continuously improve learners' performance while strategizing on how to help the weak learners
• Set exams and tests to assess the learner's progress
• Guide and counsel learners to enhance their learning and co-existence both in school and outside the school
• Engage and guide students in Music practical e.g., Folk songs, Western pieces and aural pieces
• Engage students in reading culture for Literature enhancement and reading skills
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Teaching Music and English to learners as per the timetable
• Prepare schemes of work, lesson plans and any other teaching materials or documentation required
• Collaborate with the administration, students and teachers in my department and other departments and other stakeholders to enhance learning
• Work to continuously improve learners' performance while strategizing on how to help the weak learners
• Set exams and tests to assess the learner's progress
• Guide and counsel learners to enhance their learning and co-existence both in school and outside the school
• Assist in Christian Union coordination and working with students to uplift them spiritually
• Engage and guide students in Music practical e.g., Folk songs, Western pieces and aural pieces
• Engage students in reading culture for Literature enhancement and reading skills

Teaching Music and English to learners as per the timetable

• Prepare schemes of work, lesson plans and any other teaching materials or documentation required
• Collaborate with the administration, students and teachers in our department and other departments and other stakeholders to enhance learning
• Work to continuously improve learners' performance while strategizing on how to help the weak learners
• Set exams and tests to assess the learner's progress
• Guide and counsel learners to enhance their learning and co-existence both in school and outside the school
• Assist in Christian Union coordination and working with students to uplift them spiritually
• Engage and guide students in Music practical e.g., Folk songs, Western pieces and aural pieces

• Provide support and analysis to aid the Distribution team to ensure they are equipped to provide quality and efficient agent management
• Develop and maintain a database for Agents and Partners created on the mobile money system or other data repository, as required
• Troubleshoot and escalate agent/partner issues like float, reconciliation, commission issues; while taking action to resolve them
• Manage the channel recruitment process from receipt of the applications through to handing over the creation of agents in the system with the Operations Team, in line with the Channel recruitment process
• Manage user account administration and provide all agent/partner administrators with the necessary system information and signed off procedure guidelines
• Complete the necessary call/email/social media interaction in the system/tool and document the agents'/partners complaints, issues and subsequent solutions
• Make recommendations on policy and procedural changes to improve the agent/partner experience, customer experience, increase revenue and retention, and decrease operating costs
• Prepare reports and share it with the management
• Undertake the administration and of the distribution ensuring there is continual communication between the operations department and the Distribution department
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Conducted market analysis to pinpoint client needs, leading to tailored service offerings.

• Maintaining the integrity of the clients' credit information
• Ensure all the information and data gathered is consistent and is thoroughly verified
• Assess authenticity of supporting documentation of loan applications
• Direct customer contact as part of every credit application assessment where need be
• Verify information from the Credit Reference Bureau reports to ascertain borrower's credit worthiness
• Make recommendations about policy changes
• Apply appropriate tools and techniques and liaising with colleagues to review the request for credit, and sourcing other relevant information needed
• Communicate and record lending decisions to customers, often via branch or call center

• Attending to clients' needs and issues
• Entering client's data in the system
• Processing clients' loans in the system
• Maintaining and keeping client's asset and securities records
• Sending daily, weekly and monthly reports
• Liaising with head office on clients' issues
• Receiving and answering to clients calls and emails
• Liaison with loan officers in the field
• Managing office petty cash
• Keeping and maintaining company assets
• Filing and management of clients and office records

• Advising clients on the right loans' products
• Compiling and sending daily and weekly reports
• Sourcing, organizing and overseeing bank products activation through direct sales and sales drive campaigns
• Managing business loans portfolio
• Credit management
• Managing client relations
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Originated, reviewed, processed, closed, and administered customer loan proposals.

• Managing team to drive sales
• Marketing bank products
• Compiling and sending weekly reports
• Sourcing, organizing and overseeing bank products activation through direct sales and sales drive campaigns
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Generating sales through direct
• Managing team to drive sales
• Marketing bank products
• Compiling and sending weekly reports
• Sourcing, organizing and overseeing bank products activation through direct sales and sales drive campaigns
• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
• Coordinated cross-functional teams to address systemic issues impacting customer experiences.
• Empowered customers by providing educational resources on products, services, and solutions tailored to their needs.
• Utilized CRM tools to track customer interactions, ensuring consistent follow-up and communication.
• Participated actively in departmental meetings as well as professional development opportunities relevant to role.

GPA: 2nd Class Honors