Lorna Mukami
Administrative Executive
Nairobi
Summary
Resourceful and personable Administrative & Customer Service Professional with proven experience in front office operations, digital communications, and client support. Known for maintaining exceptional customer relations, optimizing office workflow, and executing administrative duties with precision. Skilled in managing multi-line communication systems, scheduling, data entry, and supporting digital marketing efforts. Enthusiastic about contributing to business growth through excellent service delivery and operational efficiency.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Shop Attendant / Cashier
Jumtel Technologies
09.2024 - Current
- Provided customer service to 50+ clients daily and handled mobile, cash, and card transactions.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Used POS system to process customer cash, credit and debit transactions.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
Receptionist
Hotel Lillies
10.2022 - 01.2024
- Managed check-ins/check-outs for over 30 guests daily while maintaining professional front desk operations.
- Processed bookings, payments, and managed guest data records with 100% confidentiality compliance.
- Resolved guest issues efficiently, contributing to a 20% increase in repeat visits.
Customer Service Representative
Jiji Kenya
05.2021 - 07.2022
- Handled 60+ customer interactions per day via phone, email, and live chat with an average response time under 2 minutes.
- Resolved complaints and disputes, resulting in a 25% improvement in customer satisfaction metrics.
- Educated users on platform features, increasing usage and retention by 10%.
Education
Certificate - Graphic Design
Nairobi05-2025
Bachelor of Science - Corporate Communication & Management
Jomo Kenyatta University of Agriculture And Technology (JKUAT)
Nairobi11-2024
High School Diploma -
Moi Girls School
Nairobi11-2019
Skills
- Front Desk & Office Administration
- Customer Support (Phone, Email, Live Chat)
- Appointment Scheduling & Calendar Management
- Cash Handling & POS Transactions
- Complaint Handling & Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Workspace
- Trello
- CRM Systems eg Zoho
- Office Equipment Proficiency
Timeline
Shop Attendant / Cashier
Jumtel Technologies
09.2024 - Current
Receptionist
Hotel Lillies
10.2022 - 01.2024
Customer Service Representative
Jiji Kenya
05.2021 - 07.2022
Certificate - Graphic Design
Bachelor of Science - Corporate Communication & Management
Jomo Kenyatta University of Agriculture And Technology (JKUAT)
High School Diploma -
Moi Girls School
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