LORINE TAI

• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Virtual assistant
• Personal assistance
• Customer service management
• Social media management
• Email marketing
• Ghostwriting
• Content Creation
• Academic writing
• Health and nutrition
• Strengthened client relationships with consistent communication and timely project updates.
• Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Optimized project efficiency by creating and implementing effective task management strategies.
• Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
• Increased revenue through successful marketing campaigns for various clients.

Company Overview: Quick E-Finance is a loan lending company in both Jamaica and Turks and Caicos. Quick E-Finance is a loan lending company in both Jamaica and Turks and Caicos

SOFTWARE USED: ZOHO Books, Zendesk, Google business management

• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Conferred with customers by telephone, chat or email to provide information.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
• Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
• Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Managed CRM input, exports and clean up.

• Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
• Promoted a safe environment at events through strict adherence to safety protocols and regulations.
• Assisted in organizing successful events by collaborating with vendors and suppliers.
• Performed event coordination for larger parties and gatherings.
• Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
• Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
• Directed team to set up and keep banquet space clean and presentable for guests.
• Participated in pre-event planning meetings, providing input on event themes and strategies for success.
• Developed integrated event strategies and conducted on-site events management and follow-up after events.
• Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
• Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

Company Overview: Auto Depot is a retailing company in Sint Maarten that specializes in buying and selling of Auto parts. Auto Depot is a retailing company in Sint Maarten that specializes in buying and selling of Auto parts. SOFTWARE USED: Zoiper, Zendesk, Facebook, Whatsapp, Wechat, Google business management

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Created and maintained detailed database to develop promotional sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Inbound calling
• Live chat
• Training new employees
• Social media management
• Inventory management
• Hiring new employees
• Email support and management
• Market research

Company Overview: Blaze is a cannabis company in Miami, Florida that offers cannabis products

Blaze is a cannabis company in Miami, Florida that offers cannabis products

SOFTWARE USED: Microsip, ZOHO, Reddit, Quora, Facebook, Telegram, Instagram

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
• Researched topics and events to support supervisor's work agenda and projects.
• Promoted company values through consistent representation of brand voice in all written communications.
• Coordinated Skype calls across multiple time zones.
• Completed business correspondence, transcription, and data entry.
• Executed travel arrangements by researching and booking flights and accommodations.
• Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
• Ordered gifts for clients for holidays and in recognition of special accomplishments.
• Inbound calling
• Social media management
• Email support and management
• Products promotion
• Email marketing
• Seo content writing

• Company Overview: Akwaaba Express is a company in Dubai and Ghana that offers food and products delivery
• Akwaaba Express is a company in Dubai and Ghana that offers food and products delivery
• SOFTWARE USED: Zendesk, Whatsapp
• Fleet management
• Route information
• Inbound calling
• Live chat
• Training new employees

• Ward rounds
• Monitoring patients
• Administering injections
• Clerking in patients
• Recording data and writing patients presentation

• Ward rounds
• Monitoring patients
• Administering injections
• Clerking in patients
• Recording data and writing patients presentation

• Book Keeping and recording for the business
• Telephone service
• Minutes writing in company meetings
• Writing memos
• Point of contact between boss and employee
• Customer service
• Marketing sales and delivery